How can we help you? 
General Questions
- How do I download the pro zip and activate my license key?
- How do I install the pro version using Safari browser?
- How do I change the domain for my license key?
- How do I upgrade my plan?
- How can I download my invoice?
- Do you offer refunds?
- Will my plugins stop working if I don’t renew my license?
- Is there a demo site where I can test your plugins?
- How to join the Premio Affiliate Program?
Chaty
- How to use Chaty?
- I don’t see Chaty on my website, what can I do?
- Will Chaty work with any theme and page builder?
- Is Chaty available for Shopify?
- Does Chaty support RTL sites?
- How to customize your Call to Action box
- How do I add an attention effect to Chaty?
- How do I display the widget in an open-state?
- How to add a second channel type (e.g. second phone number)
- How to add a contact form to your Chaty widget
- I don’t receive my Chaty email leads, what should I do?
- How do I send my contact form leads to email?
- Where to find your contact form leads
- How do I connect my WhatsApp number?
- How to add a WhatsApp popup chat to your website
- How to add pre-set message and title and URL merge tags to your WhatsApp channel
- The Viber channel doesn’t work, what can I do?
- How to add a preset mail subject to your email channel
- How do I connect Facebook Messenger?
- How to add TikTok to your Chaty widget
- How to add a Waze icon to Chaty?
- How to launch a Poptin pop-up in Chaty
- How to launch or close Chaty with a link or JavaScript
- How do I track clicks using Google Analytics?
- How to track Chaty clicks using Google Analytics 4?
- How does the Chaty inner analytics feature work
- How do I show Chaty on specific pages?
- How do I create different Chaty widgets for different pages?
- How to set traffic source targeting to your widget
- How to set date schedule targeting for your Chaty widget
- How to display Chaty for specific Countries
- How to show different communication channels based on the time of the day
- How do I display the widget on specific hours and days?
- How do I set a time-based, scroll-based, or exit-intent trigger?
- How to launch Tawk.to live chat using Chaty
- How to launch Tidio using Chaty
- How to launch Zoho live chat in Chaty
- How to launch Zendesk using Chaty
- How to launch Chatra using Chaty
- How to launch Formilla with Chaty
- How to launch LiveChat using Chaty
- How to launch FreshDesk live chat in Chaty
- How to launch Smartsupp live chat through Chaty
- How to launch Chaport live chat using Chaty
- How to launch Crisp live chat using Chaty
- How to launch HelpCrunch live chat using Chaty
- How to launch Intercom live chat using Chaty
- How to launch Comm100 live chat using Chaty
- How to launch PureChat live chat using Chaty
- How to launch JivoChat live chat using Chaty
- How to launch Olark live chat using Chaty
- How to launch Gorgias live chat using Chaty
- How to install Chaty on Wix
- How to install Chaty on Webflow
- How to install Chaty on OpenCart
- How to install Chaty on Blogger
- How to install Chaty on SquareSpace
- How to install Chaty on Webydo
- How to install Chaty on Jimdo
- How to install Chaty on Pagewiz
- How to install Chaty on Joomla
- How to install Chaty on Magento
- How to install Chaty on Weebly
- How to install Chaty on Shopware
- How to install Chaty on Volusion
- How to install Chaty on BigCommerce
- How to install Chaty on Unbounce
- How to install Chaty on LeadPages
- How to install Chaty on Site123
- How to add a custom link channel in Chaty?
- How to use Chaty with different agents
- How to install Chaty on Duda
- How to install Chaty on Thinkific
- How do I create a pre-set message for WhatsApp?
- how to add a WeChat channel to your Chaty widget
- How to use the Chaty chat view layout
- How to add reCAPTCHA to your Chaty contact form?
Folders
- How to use Folders?
- How do I activate Folders for the media library, posts, pages or any custom post?
- How to activate Folders for wordpress.com media library
- How do I set default folders?
- Does Folders change the URL of my images/posts/pages?
- If I delete a folder, will it delete all the items inside it?
- How do I move an image to a folder?
- How do I bulk organize the media library files?
- How to show your media details on hover with Folders
- How to download a Media Library folder as a ZIP file?
- How do I move a page/post to a folder?
- How do I bulk organize pages/posts?
- How do I place the same page/image/post in more than one folder?
- How do I upload images directly to a specific folder?
- How do I unassign a page/post/image from all folders?
- How to use the new action bar in Folders
- How to use dynamic folders
- How to replace any file type from Folders
- How to use the Auto Rename file feature
- How to import folders from other plug-ins
- How to enable and use the “Undo” option
- How to customize the appearance of your Folders plugin
- How do I expend my “working area”?
- How to hide the Folders menu on top?
- How to create a new folder?
- How to create more than one folder at once
- How to upload a folder with a structure in your Media library
- How to search folders?
- How to sort Folders?
- How to pin a Folder?
- How do I star a folder?
- How to duplicate a folder?
- How to rename a folder?
- How to delete a folder?
- How to lock a folder’s position
- How to use the trash bin with Folders
- How to restrict folders access for users
- How to use keyboard shortcuts in Folders
- How to scan for unused media with Folders
- How to give Folders access based on WordPress user Roles or to Specific Users
My Sticky Elements
- How to use My Sticky Elements?
- How to change or translate your My Sticky Elements placeholders
- I don’t see My Sticky Elements on my website, what can I do?
- How to add a second channel type (e.g. second WhatsApp number)
- How to add labels to icons on My Sticky Elements?
- How do I change the size of the widget?
- How to change the size of icons for Mobile and Desktop?
- How to set a custom position to your widget
- How do I connect my WhatsApp number?
- How do I connect Facebook Messenger?
- How to launch a Poptin pop-up in My Sticky Elements
- How do I activate the contact form?
- Where do I see my contact form leads?
- How do I send my contact form leads to email?
- I don’t receive my email leads, what should I do?
- How to add custom fields to your contact form
- How to add GDPR Consent Box to My Sticky Elements?
- How to add reCAPTCHA?
- How to add a text block to your contact form
- How to integrate your contact form with MailPoet
- How to integrate your contact form with MailChimp
- How to make your contact form pop up automatically
- How to close the contact form automatically after submission
- How to launch or close your widget using a link or JavaScript function
- How do I track clicks using Google Analytics?
- How do I create a custom link or JavaScript channel?
- How to add a custom shortcode/ HTML channel to your widget
- How to add a QR code to your My Sticky Elements widget
- How to launch Contact Form 7 with My Sticky Elements
- How to add a social share to your website using My Sticky Elements
- How do I show My Sticky Elements on specific pages?
- How do I create different My Sticky Elements widgets for different pages?
- How to display your widget on specific days and hours
- How to set traffic source targeting for your widget
- How to launch Tidio using My Sticky Elements
- How to launch Tawk.to live chat using My Sticky Elements
- How to launch Zoho live chat in My Sticky Elements
- How to launch Zendesk using My Sticky Elements
- How to launch Intercom live chat using My Sticky Elements
- How to launch Formilla live chat with My Sticky Elements
- How to launch LiveChat using My Sticky Elements
- How to launch Chatra live chat using My Sticky Elements
- How to launch FreshDesk live chat in My Sticky Elements
- How to launch SmartSupp live chat through My Sticky Elements
- How to launch Chaport live chat using My Sticky Elements
- How to launch Crisp live chat using My Sticky Elements
- How to launch HelpCrunch live chat using My Sticky Elements
- How to launch Comm100 live chat using My Sticky Elements
- How to launch PureChat live chat using My Sticky Elements
- How to launch JivoChat live chat using My Sticky Elements
- How to launch Olark live chat using My Sticky Elements
- How to turn off Google fonts from loading in My Sticky Elements
- How to add a time delay trigger to your widget
- How does the My Sticky Elements inner analytics feature work
Subscribe Forms
- How to create embedded forms with Subscribe Forms?
- How to change or translate your Subscribe Forms placeholders
- Where do I see my Subscribe Form leads?
- How do I send my Subscribe Form leads to email?
- How to integrate Mailchimp with Subscribe Forms?
- How to connect your subscribe forms with MailChimp tags or groups
- How to integrate Subscribe Forms with Sendinblue?
- How to integrate Subscribe forms with Sendfox?
- How to integrate Subscribe Forms with Constant Contact
- How to integrate Subscribe Forms with ConvertKit?
- How to integrate Subscribe Forms with Hubspot CRM?
- How integrate Subscribe Forms with Pipeline
- How to push your subscribe forms data to more than one integration
- How to add your subscribe form widget on every page
My Sticky Menu
- How to use My Sticky Menu?
- How to add your sticky menu on specific pages only
- How to create a welcome bar
- How to launch a Poptin popup from your welcome bar
- How to create a separate welcome bar for different pages
- How to use REL in your welcome bar
- How to add a coupon code to your welcome bar
- How to add a contact form to your welcome bar
- How to add a countdown timer to your welcome bar
- How to add country targeting rules to your My Sticky Menu welcome bar
- How to add sliding texts to your My Sticky Menu welcome bar
Sticky Form for Shopify
- How to use the Sticky Floating Contact Form for Shopify
- How to change or translate your Sticky Floating Contact Form placeholders
- How to create another Sticky Floating contact form widget
- How do I find my contact form leads?
- How to integrate your contact form with MailChimp
- How to integrate your contact form with Klaviyo
- How to add a text block to your contact form
- How to add custom fields to your contact form
- How to add reCaptcha to your widget
- How to add custom (chat/social network) channels to your widget
- How to add a custom IFrame/HTML channel to your widget
- How to track Sticky Floating Contact Form clicks with Google Analytics
- How to launch the contact form using a link or JavaScript function
- How to make your Sticky Forms contact form pop up automatically
- How to display you widget on specific pages
- How to set date schedule targeting for your widget
- How to set traffic source targeting for your widget
- How to send your contact form leads to WhatsApp
Coupon X for Shopify & Wix
- How to use Coupon X for Shopify
- How to use Coupon X for Wix
- How to add an existing or unique discount code to your widget
- How to change or translate your Coupon X placeholders
- How to fully customise your Coupon X tab
- How to create a lightbox, floating bar or slide-in popup widget
- How to create another Coupon X widget
- How to collect e-mails with Coupon X for Shopify
- How to create a shareable coupon link in Coupon X
- How to assign tags to customers with Coupon X
- How add pending messages to your Coupon X widget
- How to add a countdown timer to your widget
- How to customize your Coupon X widget using CSS
- How to automatically close the Coupon X widget after conversion
- How to hide the Coupon X widget after conversion
- How to launch or close your Coupon X widget using JavaScript
- How to add exit intent to your widget
- How to display Coupon X on specific pages
- How to create different Coupon X widgets for different pages
- How to display Coupon X on specific days and hours
- How to show different widgets based on the time the day
- How to display Coupon X for specific countries
- How to set cart targeting for your Coupon X discount code
- How to set order targeting for your Coupon X discount code
- How to set date schedule targeting for your Coupon X discount code
- How to set traffic source targeting for your Coupon X discount code
- How to add browser or operating system targeting to your widget
- How to set up customer tags targeting to your widget
- How to integrate Coupon X with MailChimp
- How to integrate Coupon X with Klaviyo
- How to use the A/B test functionality
- How to add an image to your Coupon X popup
Coupon X for WordPress
- How to use Coupon X for WordPress
- How to collect e-mails with Coupon X for WordPress
- How to create a shareable coupon link in Coupon X for WordPress
- How to choose a popup layout for your Coupon X widget
- How to add page targeting rules to your WordPress Coupon X widget
- How to add country targeting rules to your WordPress Coupon X widget
- How to create another Coupon X widget for WordPress
- How to add order history targeting rules to your WordPress Coupon X widget
- How to add a countdown timer to your Coupon X widget for WordPress
- How to add cart value targeting rules to your Coupon X widget for WordPress
- How to add a discount code to your Coupon X widget for WordPress
- how to add traffic source targeting rules to your WordPress Coupon X widget
- How To Add Browser Or Operating System Targeting To Your Widget
- How To Integrate your Coupon X widget With MailChimp
- How To Integrate your Coupon X widget With Klaviyo
- How to add days and hours targeting rules to your Coupon X widget
- How to display an announcement popup with Coupon X
- How to add an image to your Coupon X popup
Still have questions? Ping us at our Facebook group, and we’d love to help out!