How to launch Crisp live chat using Chaty

In this guide we’ll show you how to launch Crisp live chat through Chaty. Crisp is a shared inbox solution that centralises all your conversations, including live chat, email, etc. 

To learn more about how to use the Chaty plug-in click here, and don’t forget to check our entire Chaty knowledgebase to make the most out of it.

So let’s dive in. First, install the Crisp Live Chat plug-in for WordPress here:

Then, open the Crisp Settings in your WordPress dashboard and click on Link with Crisp, then follow the instructions.

Now, open the Chaty settings from your WordPress dashboard. In the choose your channels menu add a new custom link channel:

In the field that will show up below, add this code:

javascript:$crisp.push([‘do’, ‘chat:show’]);javascript:$crisp.push([‘do’, ‘chat:open’]);

Select whether you want your Crisp live chat to be displayed on desktop or mobile devices, or both. You can then customize the channel appearance by uploading a custom icon – for example the Crisp logo. You can change its colour as well as add an on hover text, for example ”Crisp”.

Note: if you want to hide Crisp live chat on load so that the widget is launched through Chaty, you need to add this JavaScript code to your theme, right after <!–?php wp_footer(); ?–> in footer.php file:

That’s it! When you’re done, don’t forget to hit the ”Save changes” button to make sure your settings will be displayed accordingly. In the end, depending on your settings and customisations, it should look something like this:

Still have questions? Ping us at our Facebook group, and we’d love to help out!