In this guide we’ll show you how to launch Crisp live chat through Chaty. Crisp is a shared inbox solution that centralises all your conversations, including live chat, email, etc.
So let’s dive in. First, install the Crisp Live Chat plug-in for WordPress here: https://wordpress.org/plugins/crisp/
Then, open the Crisp Settings in your WordPress dashboard and click on Link with Crisp, then follow the instructions.
Now, open the Chaty settings from your WordPress dashboard. In the choose your channels menu add a new custom link channel:
In the field that will show up below, add this code:
Select whether you want your Crisp live chat to be displayed on desktop or mobile devices, or both. You can then customize the channel appearance by uploading a custom icon – for example the Crisp logo. You can change its colour as well as add an on hover text, for example ”Crisp”.
That’s it! When you’re done, don’t forget to hit the ”Save changes” button to make sure your settings will be displayed accordingly. In the end, depending on your settings and customisations, it should look something like this: