How to launch SmartSupp live chat through My Sticky Elements

In this guide we’ll show you how to launch Smartsupp live chat through My Sticky Elements. Smartsupp is a messaging platform meant to being all your customer communication to one place by seamlessly integrating live chat, email inbox and Facebook Messenger in one.

To learn more about how to use the My Sticky Elements plug-in click here, and don’t forget to check our entire My Sticky Elements knowledgebase to make the most out of it.

So let’s dive in. First, install the Smartsupp live chat plug-in for WordPress here:

Once the plug-in is installed, you need to follow this guide in order to set up/add your account in the plug-in settings:

If you prefer not to download the plug-in, you can also install the Smartsupp code directly in your theme. Instructions on how to do this can also be found in the guide above.

Now, open the My Sticky Elements settings from your WordPress dashboard, then go to section 2 – “Add chat and social media” and from the Chat & social icons add a new custom link channel:

In the field that will show up below, add this code:


Select whether you want your Smartsupp live chat to be displayed on desktop or mobile devices, or both. You can customize the channel appearance by expanding the “Apperance settings”. You can then customize the channel appearance by uploading a custom icon – for example the Smartsupp logo – or choosing one from the Font Awesome directory. If you select an icon from the Font Awesome directory, you can change its background colour and colour. You can also add an icon text (the text that will appear under the icon in the My Sticky Elements widget), for example ”Smartsupp”, as well as your icon text size and on hover text, for example ”We are online!”.

Note: if you want to hide Smartsupp on load so that the widget is launched through Chaty only, you need to select this option in your Smartsupp dashboard:

That’s it! When you’re done, don’t forget to hit the ”Save changes” button to make sure your settings will be displayed accordingly. In the end, depending on your settings and personalisations, it should look something like this:

Still have questions? Ping us at our Facebook group, and we’d love to help out!