How to launch live chat using My Sticky Elements

In this guide we’ll show you how to launch through My Sticky Elements. is a free live chat platform that lets you monitor and chat with visitors on your website.

To learn more about how to use the My Sticky Elements plug-in click here, and don’t forget to check our entire My Sticky Elements knowledgebase to make the most out of it.

So let’s dive in. First, install the plug-in for WordPress here:

If you don’t have a account yet, you can sign up for one either when setting up the plug-in or on the website. Then, open the dashboard in your browser and click on the ”Administration” gear icon at the bottom left corner of the page. Copy your ”Property ID” and paste it in the plug-in settings to pair your account with the plug-in.

Now, open the My Sticky Elements settings from your WordPress dashboard, then go to section 2 – “Add chat and social media” and from the Chat & social icons add a new custom link channel:

In the field that will show up below, add this code:


Select whether you want your live chat to be displayed on desktop or mobile devices, or both. You can customize the channel appearance by expanding the “Apperance settings”. You can then customize the channel appearance by uploading a custom icon – for example the logo – or choosing one from the Font Awesome directory. If you select an icon from the Font Awesome directory, you can change its background colour and colour. You can also add an icon text (the text that will appear under the icon in the My Sticky Elements widget), for example ”Say hi!”, as well as your icon text size and on hover text, for example ”Chat here”.

Note: if you want to hide on load so that the widget is launched through My Sticky Elements, you need to log in to your account and open the dashboard, click on ”Administration” at the bottom left corner of the page, then click on ”Chat widget” and in ”Visibility settings” select ”Hide widget on load”.

That’s it! When you’re done, don’t forget to hit the ”Save changes” button to make sure your settings will be displayed accordingly. In the end, depending on your settings and customisations, it should look something like this:

Still have questions? Ping us at our Facebook group, and we’d love to help out!