How to add custom (chat/social network) channels to your widget

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In this guide we’ll show you how to add custom chat or social network channels to your Sticky Floating Contact Form widget. To learn more about how to use the app, click here. And here you can find out how to add a custom iFrame/HTML channel. 

You can add custom channels to your widget to personalise it further and give your website visitors extra ways to reach out and get to know you, for example through a commonly used social media or chat or a link to another, including external, page.

So let’s dive in. First, open the Sticky Floating Contact Form app in your Shopify admin panel. The app settings menu will open up. Scroll down to the ”Social channels tab” and make sure you activate it by toggling the button:

Then, click to add a custom channel:

In the field that will open, you need to enter your custom communication channel in the correct syntax. The correct syntax depends on the channel itself. 

Below you will find the syntax of some of the most commonly used social networks and chats:

WhatsApp –

Facebook Messenger – – for example

Facebook page – – for example

Instagram –

Telegram –

Viber – viber://chat?number=+1234567890

SMS – your number plus country code preceded by sms:, for example sms:+1234567890

Phone – your phone number plus tel: before it, for example tel:+1234567890

Email – mailto:[email protected]

Important!: please note you can add up to 6 custom channels. You can also add up to 6 custom shortcode/HTML channels. To read more about what you can use a custom shortcode channel for and how to set it up, please check this easy visual guide:

Of course, you may want to add a custom channel of the same type twice, for example two WhatsApp numbers for your local and international customers, or a link to another page on your website and even an external page. This is absolutely possible.

To further personalise your new custom channel, select whether you want it to be displayed on desktop or mobile devices, or both. You can then customize the channel appearance by uploading a custom icon or choosing one from the Font Awesome directory. If you select an icon from the Font Awesome directory, you can change its background colour and colour. You can also add an icon text (the text that will appear under the icon in the Sticky Floating Contact Form widget) as well as your icon text size.

That’s it! Easy as 1,2,3

Still have questions? Ping us at our Facebook group, and we’d love to help out!