Chaty for Ecwid

Connect with your website visitors through the communication channels they use the most using Chaty!
Show an inviting chat button on your website and get in touch with your customers in a quick and easy way.

Choose the plan that fits your needs:

With Chaty, you’re able to:
  • Increase your leads and calls
  • Enhance your customer service
  • Lead your customers to your store location
  • Upgrade to a Pro plan for more monthly visitors

Choose from 20 different channels

WhatsApp, Facebook Messenger, SMS, Instagram, Telegram, Line, WeChat, Twitter, Google Maps, Slack, Phone (click to call), e-mail, Skype, Snapchat, LinkedIn, Viber, VKontakte, Waze, Poptin pop-ups and three custom channels of your choice, e.g. a link to an external channel or contact page

What do you get with Chaty?

Show all the channels you want
at the same time (16)

Customize Whatsapp message
and email subject

Track click on Google Analytics

 Customize the widget and channels’ color with HEX code

Choose from 3 other chat button
designs or upload your own

Show on specific pages

Change the location of the widget on
the screen by the pixel

Remove the “Get widget” link from
the chat button

Change the size of the widget

What do you get in the free plan?

  • Show up to 20 different click to communicate channels
  • Choose the location of the widget (bottom left/right)
  • Add a personalised call to action text to your widget
  • Choose between 7 different colors
  • You can show your widget on desktop or mobile, or both!
  • Display different channels on desktop and mobile, for example you can have phone, SMS and WhatsApp buttons and on desktop you can have Facebook. e-mail and Poptin popup buttons.

What do you get in the Pro plans?

  • Up to 10K/50K/150K/300K/500K monthly visitors
  • Everything in free plan and also:
  • Page targeting rules
  • Days and hours targeting rules
  • Country targeting rules
  • Traffic source targeting
  • Date scheduling
  • More than one widget
  • No “Get Chaty” credit


After you install the app and activate it, go to the Chaty app in your Ecwid admin panel and click on the channels you want to add: they will get highlighted. Fill out the information in the relevant fields according to the examples below them:

All features are available in the free plan, except for:

1. The free plan is limited to 500 visitors

2. “Get Chaty” credit is removed in the Pro plans

3. Different types of custom targeting are available only in the Pro plans

4. Creating multiple widgets, e.g. for different pages is also available only in the Pro plans

The “Get Chaty” credit will be removed automatically if you upgrade to any of the Pro plans.

Yes! You can fully customize your widget, including changing the location and colour from your Ecwid Chaty settings:

Please make sure you have chosen at least one channel and clicked on the “SAVE CHANGES” button. Didn’t work? Try to re-install the app.

Yes! You can even decide what channels to show up on mobile and desktop view.

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