Deliver exceptional customer service with a live chat app.
Shopify App Store (300+ Reviews)
For small team size with only one customer support representative
FreeFor professional individuals and teams. Scales well for businesses with a large number of agents
For small team size with only one customer support representative
FreeFor professional individuals and teams. Scales well for businesses with a large number of agents
Integrate your Shopify store with Chatway to seamlessly engage with store visitors directly from the Chatway inbox. Enjoy features like syncing contacts with your Shopify contact list, and access important customer-specific data such as order details, product links, collections, and coupon codes right within your live chat dashboard, and more.
Learn MoreTailor the live chat interface to match your brand's identity by adjusting elements such as colors, icons, positioning, and more. This can help reinforce your brand identity, making your brand more recognizable and memorable to customers.
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Create a library of pre-written responses for frequently asked questions to streamline communication, cut down wait times, and enhance the overall customer experience.
Learn MoreInvite and assign roles to multiple agents to ensure efficient customer support. Utilize tools like private notes and reminders to manage tasks effectively and promote smooth collaboration within your team.
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Communicate with visitors in their preferred language using our multilingual chat widget, which supports over 20 languages, including Spanish, French, Hebrew, Portuguese, and more.
Learn MoreStay connected and responsive wherever you are with our mobile apps for both Android and iOS. Never miss an opportunity to engage with customers by providing support on the go.
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Categorize and label conversations based on specific criteria like behavior and demographics. Add custom data, such as purchase history and account details, to deliver more personalized and helpful support.
Learn MoreReceive email and push notifications for every incoming message, empowering you to respond swiftly. This enables you to stay ahead of customer expectations and deliver outstanding support.
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Gain valuable insights into chat agents' activities and interactions with customers. With analytics, you can refine your chat strategy, enhance agent productivity, and deliver great customer experiences.
Learn MoreConnect email and Messenger to Chatway and manage conversations from these platforms in a single, unified inbox. This streamlines communication and enables seamless customer engagement across multiple channels.
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Create a comprehensive FAQ list in your chat widget to help visitors quickly find answers to common questions. This improves response times, enhances the support experience, and allows your team to focus on more complex issues, leading to a more efficient support system.
Learn MoreChatway is the ultimate solution to help you connect and engage with your store visitors and customers in real time. It makes providing quick and tailored responses easy, boosting customer happiness and loyalty.
Chatway for Shopify lets you interact with your store visitors and customers in real time, provide assistance, and answer questions promptly.
Chatway provides customer's details, device information and conversation histories, which can help you understand your customers' needs and preferences.
A free plan is available, or upgrade to the Pro plan to access our robust live chat capabilities.
Easily link Chatway with your Facebook and promptly respond to messages from your Facebook customers directly through your Chatway account.
Want to include a file in your conversation? Chatway for Shopify allows you to easily share content and files within chat for better customer support.
The Chatway for Shopify app is fully customizable. You can tailor it to fit your brand's preferences.
Chatway for Shopify simplifies teamwork by allowing you to add your team members as agents and assign specific conversations to them. This ensures seamless collaboration within your team.
Stay informed of your support activities. Our overview provides you with valuable insights, displaying customer support requests, both resolved and unresolved, as well as your agents activities within the selected timeframe.
Talk with your store visitors on the go. Chatway is accessible to both Android and iPhone users. You can easily download Chatway from the App Store for iPhone and the Play Store for Android devices.
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We have built Shopify websites and plugins for a long time. We know exactly what you need.
We LOVE Shopify. Our Business is based on helping the community and building great plugins.
Fast loading, clean code and great results are the things that we most care about when we launch a plugin.
All of our plugins are super easy-to-use, and you can find FAQ for each product on its page.
Our support is always available for any technical question! Or even just for saying HI 🙂
