How to launch Zoho live chat in MyStickyElements

 

In this guide we’ll show you how to launch Zoho SalesIQ live chat through My Sticky Elements. Zoho SalesIQ is a platform that is meant to improve your customer support by engaging your visitors, therefore boosting your sales and marketing activities on your website. 

So let’s dive in. First, install the Zoho SalesIQ plug-in for WordPress here: https://wordpress.org/plugins/zoho-salesiq/

Next, you need to either create a Zoho SalesIQ account or log in your existing one here. In your Zoho SalesIQ dashboard click on the ”Settings” button at the top left of the screen, then click on ”Websites” and click on any already existing website or alternatively, click on ”Create new” to add a new website you’ll use Zoho SalesIQ on. 

In the page that will open, select enable to ”Live Chat Widget”, then copy your code from the ”Copy this code” button.

Now open the My Sticky Elements settings from your WordPress dashboard. In the social channels tab add a new custom shortcode channel:

In the field that will show up below, add this code:

javascript:$zoho.salesiq.chat.start();

Select whether you want your Zoho live chat to be displayed on desktop or mobile devices, or both. You can then customize the channel appearance by uploading a custom icon – for example the Zoho logo – or choosing one from the Font Awesome directory. If you select an icon from the Font Awesome directory, you can change its background colour and colour. You can also add an icon text (the text that will appear under the icon in the My Sticky Elements widget), for example ”Hi there!”, as well as your icon text size and on hover text, for example ”Chat with us NOW”.

Note: if you want to hide Zoho SalesIQ on load so that the widget is launched through Chaty, you need to add this JavaScript code to your theme, right after <?php wp_footer(); ?>

<script>
$ zoho.salesiq.ready = function ()
{
$ zoho.salesiq.floatbutton.visible (“hide”);
}
</script>

That’s it! When you’re done, don’t forget to hit the ”Save changes” button to make sure your settings will be displayed accordingly. In the end, depending on your settings and customisations, it should look something like this:

Still have questions? Ping us at our Facebook group, and we’d love to help out!