How to launch HelpCrunch live chat using Chaty

In this guide we’ll show you how to launch HelpCrunch live chat through Chaty. HelpCrunch is a customer communication platform combining live chat software, email marketing, help desk, knowledge base, and more tools.

To learn more about how to use the Chaty plug-in click here, and don’t forget to check our entire Chaty knowledgebase to make the most out of it.

So let’s dive in. First, install the HelpCrunch plug-in for WordPress here:

To complete the installation, you need a snippet of the HelpCrunch installation code. You can find it in the Setup Wizard right after you sign up for HelpCrunch or if you already have an account, in your account in Settings > Set up & Customize > Website Widgets > Your Website. Simply copy the code snippet from the ”CMS / E-commerce” column.

Then, go back to WordPress and paste the code right into to the field called ”HelpCrunch API code’‘ in the HelpCrunch plug-in settings and save.

Now, open the Chaty settings from your WordPress dashboard. In the first step, add a new custom link channel:

In the field that will show up below, add this code:


Select whether you want your HelpCrunch live chat to be displayed on desktop or mobile devices, or both. You can then customize the channel appearance by uploading a custom icon – for example the HelpCrunch logo. You can change its (background) colour. You can also add an on hover text, for example ”HelpCrunch”.

Note: if you want to hide HelpCrunch live chat on load so that the widget is launched through Chaty, you need to untick the “Show chat widget” option in the HelpCrunch plug-in settings.   

That’s it! When you’re done, don’t forget to hit the ”Save changes” button to make sure your settings will be displayed accordingly. In the end, depending on your settings and customisations, it should look something like this:

Still have questions? Ping us at our Facebook group, and we’d love to help out!