How to install Chaty on Shopware

In this guide we’ll show you how to install Chaty on a Shopware webstore.

But first, let’s explain how Chaty works and why it can be beneficial for your business.

The Chaty app offers your visitors an easy click-to-chat connection to all platforms that you’re available on.

Having a single widget with numerous channels can be helpful to improve your customer experience and increasing your chances of conversions and sales.

You can use the Chaty app with 20+ well-known channels such as phone, email, WhatsApp, Facebook Messenger, Instagram, Telegram, Twitter, TikTok, Slack, Skype, Vkontakt, Viber, SMS, LinkedIn, Google Maps, Line, WeChat, Snapchat, Waze, Poptin, a contact form or you can even add custom channels.

And lastly, don’t forget to check our entire Chaty knowledgebase to make the most out of the Chaty app.

So let’s dive in on how to install Chaty on a Shopware webstore. First, you will need to create an account for the Chaty app here or if you already have an account, you can log in instead. 

Next, proceed with setting up and customising your Chaty widget with channels of preference such as WhatsApp, Facebook Messenger, Instagram, Viber and so on: 


After you are done, copy the installation code:


Now it’s time to connect Chaty to your Shopware webstore.

To install the Chaty code on the entire site, log in to your Shopware dashboard and click on Extensions > My Extensions, like so:

Once you open the My Extensions page, click on Upload extension.

Next, using the links below, download the Custom JavaScript Manager for Shopware. You can install the Chaty code via this plugin.

ShopWare 5: Custom JavaScript/CSS Manager

ShopWare 6: Custom JavaScript/CSS Manager

Please note that we do not manage the extensions in Shopware. This means that we cannot offer any support regarding these Shopware extensions.

Once you have downloaded the extension, you can access it in your Shopware account. If you use Shopware 5 you can find it under “Custom CSS/JSS” and under “Settings”. If you use Shopware 6 you can find it under “Custom JavaScript/CSS” under “Configuration”.

Now, paste the Chaty installation code in the JavaScript box. We’d recommend that you name the container for easier recognition, then make sure you put in on active and select the right shop. Once you have done this, you can click “Save and compile”.

And that’s it! Now you have the Chaty widget on your entire Shopware webstore.

In the end, depending on your settings and customisations, it could look something like this with channels such as Instagram, WhatsApp, SMS, email, phone call or anything of your choice:

If you any assistance with configuring this, please don’t hesitate to reach out to our support team!

Still have questions? Ping us at our Facebook group, and we’d love to help out!