Provide instant support with our all-in-one live chat app
WordPress Repository (200+ Reviews)
For small team size with only one customer support representative
FreeFor professional individuals and teams. Scales well for businesses with a large number of agents
For small team size with only one customer support representative
FreeFor professional individuals and teams. Scales well for businesses with a large number of agents
Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Tailor the live chat interface to match your brand's identity by adjusting elements such as colors, icons, positioning, and more. This can help reinforce your brand identity, making your brand more recognizable and memorable to customers.
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Create a library of pre-written responses for frequently asked questions to streamline communication, cut down wait times, and enhance the overall customer experience.
Learn MoreInvite and assign roles to multiple agents to ensure efficient customer support. Utilize tools like private notes and reminders to manage tasks effectively and promote smooth collaboration within your team.
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Communicate with visitors in their preferred language using our multilingual chat widget, which supports over 20 languages, including Spanish, French, Hebrew, Portuguese, and more.
Learn MoreStay connected and responsive wherever you are with our mobile apps for both Android and iOS. Never miss an opportunity to engage with customers by providing support on the go.
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Categorize and label conversations based on specific criteria like behavior and demographics. Add custom data, such as purchase history and account details, to deliver more personalized and helpful support.
Learn MoreReceive email and push notifications for every incoming message, empowering you to respond swiftly. This enables you to stay ahead of customer expectations and deliver outstanding support.
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Gain valuable insights into chat agents' activities and interactions with customers. With analytics, you can refine your chat strategy, enhance agent productivity, and deliver great customer experiences.
Learn MoreConnect email and Messenger to Chatway and manage conversations from these platforms in a single, unified inbox. This streamlines communication and enables seamless customer engagement across multiple channels.
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Create a comprehensive FAQ list in your chat widget to help visitors quickly find answers to common questions. This improves response times, enhances the support experience, and allows your team to focus on more complex issues, leading to a more efficient support system.
Learn MoreChatway for WordPress lets you go above and beyond to meet your customer's needs by providing instant assistance, quick resolutions and excellent customer service via live chat.
With Chatway for WordPress, you can instantly start chatting with your website visitors, answer their questions, and assist them in real-time.
View insights about your website visitors including their device details, pages visited and chat history to better understand and cater to their needs.
A free plan is available, or upgrade to the Pro plan to access our robust live chat capabilities.
Connect your Facebook interactions to Chatway with our one-click integration. Streamline inquiries, provide answers and send prompt messages directly from your Chatway dashboard.
Share images, screenshots, and other media files to provide better context, and clarification of complex issues. Provide quicker resolutions and reduce frustrations.
Create a fully customizable live chat widget that matches your brand's colors, logo, and style. Maintain consistency, and reinforce brand identity on your website.
Assign agents to specific conversations and use private notes to foster team collaboration, strategize better and improve assistance based on past interactions, or known customer preferences.
Gain insights into your support team's workload and efficiency by tracking customer support requests, both resolved and open, as well as agent activity within a specific timeframe.
Offer premium support even on-the-move. Access Chatway on your mobile device using our native mobile apps for Android and iOS devices. Get it from the App Store or Play Store.
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Our plugins are well-documented, with FAQs for each product on their dedicated pages. This means that you can get help quickly and easily.
We understand that your time is valuable, so we'll never keep you waiting for support. Our team is available to answer your questions and resolve your issues in minutes!
