How to launch Tidio using Chaty?

In this guide we’ll show you how to launch Tidio live chat through Chaty. Tidio is a live chat platform meant to increase your customer satisfaction and sales, generating leads and much more.

To learn more about how to use the Chaty plug-in click here, and don’t forget to check our entire Chaty knowledgebase to make the most out of it.

So let’s dive in. First, install the Tidio plug-in for WordPress here:

You will then be redirected to the Tidio panel login page where you can either sign up for a new account or log in your currently existing one to link the two.

Open the Chaty settings from your WordPress dashboard. In the social channels tab add a new custom link channel:

In the field that will show up below, add this code:;;

Select whether you want your Tidio live chat to be displayed on desktop or mobile devices, or both. You can then customize the channel appearance by uploading a custom icon – for example the Tidio logo. You can change its (background). You can also add an on hover text, for example ”Hello :)”

Note: if you want to hide Tidio on load so that the widget is launched through Chaty, you need to add this JavaScript code to your theme, right after

Here you can find the code:

That’s it! When you’re done, don’t forget to hit the ”Save changes” button to make sure your settings will be displayed accordingly. In the end, depending on your settings and customisations, it should look something like this:

Still have questions? Ping us at our Facebook group, and we’d love to help out!