How to launch Zendesk using Chaty

In this guide we’ll show you how to launch Zendesk live chat through Chaty. Zendesk is a support ticketing system, designed to help you track, prioritise, and solve customer support interactions.

So let’s dive in. First, install the Zendesk live chat plug-in for WordPress here: https://wordpress.org/plugins/zopim-live-chat

If you don’t have a Zendesk account yet, you can sign up for one either when setting up the plug-in or on the Zendesk website.

Then, you need to link your Zendesk account with the Zendesk plug-in. To do that, go to the Zendesk plug-in settings, enter your credentials and hit “Link Up”.

Next, open the Zendesk dashboard in your browser and click on the ”Admin” gear icon at the bottom left corner of the page. Then go to “Channels” and select “Widget”. In that section, you have to follow the “Setup” steps. 

Now, open the Chaty settings in your WordPress dashboard and in the choose your channels step add a new custom link channel:

In the field that will show up below, add this code:

javascript:$zopim.livechat.window.show();

Select whether you want your Zendesk chat to be displayed on desktop or mobile devices, or both. You can then customize the channel appearance by uploading a custom icon – for example the Zendesk logo. You can also change its colour or background colour and add an on hover text, for example ”Zendesk”.

Note: if you want to hide Zendesk on load so that the widget is launched through Chaty only, you need to add this JavaScript code to your theme, right after <!–?php wp_footer(); ?–> in footer.php file:

<script type=”text/javascript”>zE(‘webWidget’, ‘hide’);</script>

That’s it! When you’re done, don’t forget to hit the ”Save changes” button to make sure your settings will be displayed accordingly. In the end, depending on your settings and customisations, it should look something like this:

Still have questions? Ping us at our Facebook group, and we’d love to help out!