How to install Chaty on Magento

In this guide we’ll show you how to install Chaty on an Magento webstore.

But first we’ll explain how exactly Chaty works and how it can be useful for your business.

The Chaty app provides your website visitors with an easy click-to-chat access to all the platforms that you’re available on.

Having a single widget with multiple social and communication channels can help you improve your customer experience on your site and increase your chances of conversion and sales.

You can use Chaty with more than 20 popular channels such as phone, email, WhatsApp, Facebook Messenger, Instagram, Telegram, Twitter, TikTok, Slack, Skype, Vkontakt, Viber, SMS, LinkedIn, Google Maps, Line, WeChat, Snapchat, Waze, Poptin and a contact form or even add a custom channel.

Lastly, don’t forget to check our entire Chaty knowledgebase to make the most out of the product.

So let’s dive in on how to install Chaty on a Magento website. First, you need to create an account for the Chaty app here or if you already have an account, log in instead. 

Next, set up and customise your widget by adding the channels you want, such as WhatsApp, Facebook Messenger, Instagram, phone and so on: 

After you are done, copy the installation code:


Now, let’s connect the Chaty app to your Magento webstore.

To install the Chaty app code on the enitere site, go to your Magento dashboard and navigate to Admin Panel > Content > Configuration.

Then, choose the store view that you want to edit the head tag on or select Global in order to change it on every store view:

Next, find the HTML Head section and paste your Chaty installation code in the Scripts and Style Sheets field, like so:

Once you’re done, don’t forget to press the Save Configuration button!

And that’s it, you’re done! Now you will have the Chaty widget show on your entire website. In the end, depending on your settings and customisations, it could look something like this with different social and communication channels like Instagram, Facebook, Twitter and many more:

If you need any assistance with configuring this, please don’t hesitate to reach out to our support team!

Still have questions? Ping us at our Facebook group, and we’d love to help out!