How to install Chaty on Volusion

In this guide we’ll show you how to install Chaty on a Volusion website.

But first, keep on reading to find out Chaty works and why it can be beneficial for your business.

The Chaty app offers your website visitors an easy click-to-chat connection to all platforms that you’re available on.

Having a single widget with numerous channels can be helpful to improve your customer experience and increasing your chances of conversions and sales.

You can use the Chaty app with 20+ well-known and commonly used channels such as phone, email, WhatsApp, Facebook Messenger, Instagram, Telegram, Twitter, TikTok, Slack, Skype, Vkontakt, Viber, SMS, LinkedIn, Google Maps, Line, WeChat, Snapchat, Waze, Poptin, a contact form or you can even add custom channels.

And lastly, don’t forget to check our entire Chaty knowledgebase to make the most out of the Chaty app.

So let’s dive in on how to install Chaty on a Volusion  website. First, you will need to create an account for the Chaty app here or if you already have an account, you can log in instead. 

Next, please proceed with setting up and customising your Chaty widget with the channels of choice such as WhatsApp, Facebook Messenger, Instagram, Telegram and so on: 

 After you are done, copy the installation code:


Now it’s time to connect Chaty to your Volusion website.

To install the Chaty code on the entire site, log in to your Volusion dashboard and open the ‘File Editor’ that can found inside the ‘Design’ menu as shown below:

Under ‘Shortcuts’, you will find an area titled ‘Theme Files’. The first one is your active theme template and will start with ‘template_’ and end with ‘.html’. Click on this link to open the template file editor, as show below:

Now, scroll down to the bottom and find the tag that reads body and paste your Chaty installation script right above this tag:

<script id=”pixel-chaty” async=”true” src=”“></script>

And that’s it! Now you will have the Chaty widget on your entire Volusion website.

In the end, depending on your settings and customisations, it could look something like this with channels such as Instagram, WhatsApp, SMS, email, phone call or anything of your choice:

If you any assistance with configuring this, please don’t hesitate to reach out to our support team!

Still have questions? Ping us at our Facebook group, and we’d love to help out!