7 reasons to use Chaty Pro for Black Friday sales

7 reasons to use Chaty Pro for Black Friday sales

As the highly anticipated Black Friday, the biggest shopping event of the year, draws near, businesses and consumers all over the world are gearing up with excitement.

Black Friday marks the beginning of the holiday shopping season, attracting the attention of online and offline shoppers with deals and discounts. It also presents an opportunity for businesses to boost their profits and build lasting connections with their customers.

Black Friday shoppers

A key factor that sets businesses apart from competitors during Black Friday is the ability to easily connect with potential customers, address their questions promptly, and guide them through the buying process.

This is why having a WordPress chat plugin like Chaty Pro on your website is very important. In this article we’ll explore Chaty Pro, including it’s key features, pricing and benefits. Let’s get started!

What is Chaty?

Chaty is a WordPress chat plugin that allows you to connect with your website visitors on various social media and other messaging platforms. These platforms include WhatsApp, Facebook Messenger, Instagram, TikTok, Slack, WeChat, LinkedIn, Viber, Discord, Microsoft Teams, Waze, Vkontakte, SMS, Telegram, Skype, Line,  and many more. 

Chaty Pro chat widget

What makes Chaty unique are its features, such as customization options, integration with platforms like WooCommerce, Shopify, Chatway live chat etc, triggers, WhatsApp preset tags, country-based targeting, and seamless integration with Google Analytics for detailed insights. 

Pricing

Chaty for WordPress has four pricing plans you can explore:

  • Free
  • Basic: $49/year
  • Plus: $109/year
  • Agency: $179/year

For Black Friday sales, it is recommended to use Chaty Pro as it allows you to interact with up to 50,000 visitors per month ideal for accommodating the surge in traffic typically seen on Black Friday.

Chaty Pro Key Features

  1. Unlimited widgets- You have the flexibility to add an unlimited number of widgets, tailoring them to your specific needs. For instance, you can create separate widgets for desktop and mobile users, or display different widgets for various countries or pages.
  2. Unlimited channels- Add up to 25 messaging channels of your choice to connect with your customers and website visitors.
  3. Contact form- Improve user engagement by incorporating a plugin contact form into your Chaty widget, enabling you to gather essential information such as names, email addresses, and phone numbers from your website visitors.
  4. Widget customization- Take control of the appearance of each channel by changing background colors, uploading your own icon and other elements.
  1. Triggers- Utilize triggers to display the widget on exit intent, after a specific time period, or when a user scrolls to a particular part of your website. 
  2. Page targeting- You can use page targeting to decide where the widget should or shouldn’t appear.
  3. Traffic source targeting- Refine your targeting strategy further by tailoring widget visibility to specific traffic sources, including direct traffic, social networks, search engines, Google Ads, or any other source of traffic.
  4. Multiple agents- Improve customer interactions by displaying multiple agents under a single channel.
  5. Get leads to email- Efficiently manage leads by directing contact form submissions straight to your email inbox.
  6. Country targeting- Tailor your widget’s visibility to specific countries or pages, offering a personalized experience for your diverse audience.
  7. Date scheduling-  Use date scheduling to determine when your Chaty widget appears, allowing you to offer time-limited black friday coupons or pop ups on specific dates.
  8. Preset tags for WhatsApp- Improve customer support by incorporating preset tags for WhatsApp. These tags help identify the page a visitor viewed before clicking the WhatsApp chat button.

7 Reasons why you should use Chaty Pro for Black Friday:

Black Friday Chaty Pro
  • Wider customer reach: Chaty offers over 20 chat channels, including WhatsApp, Facebook Messenger, Instagram, TikTok, Slack, WeChat, LinkedIn etc. This allows you to easily connect with lots of customers on their preferred platforms.
  • Real-time customer support: During Black Friday, offering real-time support can make a significant difference for your business.  Chaty allows you to provide immediate responses to potential customers across several communication channels. This helps you reduce abandoned shopping carts and boost sales.
  • Effortless data collection:  With Black Friday comes an increase in website traffic and this presents a good opportunity for business who want to generate leads. With Chaty you can collect important data from your website visitors such as their names, email addresses, phone numbers, and messages directly with a contact form embedded within the chat widget.
  • Audience targeting: Chaty offers advanced targeting options such as page targeting, traffic source targeting, country targeting, and date scheduling that allows you to decide when and where you want the chat button displayed, ensuring that you reach the right audience at the right time.
  • Insight and analytics:  Chaty Pro provides you with basic analytics that give insights into your chat widget. Also, with an integration with Google Analytics you can get advanced data and use the information to make better decisions.

By utilizing the features Chaty Pro offers, you can improve your customer support, increase conversions, and make the most of the Black Friday sales period.

Also Read: 7 Essential Shopify Apps for Black Friday – Premio

Tips to Make the Most of Black Friday

 Here are some tips to help you make the most of Black Friday:

1. Plan Ahead for Success

Begin your Black Friday preparations well in advance. This includes developing a comprehensive strategy that covers inventory management, marketing, staffing, logistics, and any special promotions. A well-thought-out plan ensures you’re ready for every aspect of the event, from customer engagement to smooth operations.

2. Set Clear, Measurable Goals

Define what success looks like for your Black Friday campaign. Whether it’s boosting sales, clearing out inventory, attracting new customers, or all of the above, clear objectives will help shape your strategy and ensure focused execution.

3. Create Flash Sales and Limited-Time Deals

To maximize FOMO (Fear of Missing Out), offer hourly or daily flash sales that generate urgency. These time-sensitive promotions will encourage customers to act quickly and keep them coming back for more throughout the event.

4. Build Excitement with Teasers and Countdowns
Generate buzz before Black Friday by strategically using pop-ups on your website and social media platforms to share sneak peeks and countdowns to the big day. Building anticipation keeps customers engaged and eager to shop.

5. Offer Exclusive Promotions and Discounts

Create enticing offers and discounts tailored to Black Friday shoppers. Consider offering exclusive deals or early access for loyal customers, making them feel valued and more likely to purchase.

6. Optimize for Mobile Shopping

Ensure your website is fully optimized for mobile devices. Many Black Friday shoppers will be browsing and buying from their phones, so a smooth mobile experience is essential to converting visitors into customers.

7. Launch a Dedicated Black Friday Page

Develop a dedicated Black Friday landing page where all your deals, discounts, and promotions can be easily accessed in one place. This makes it simple for customers to find everything they’re looking for without searching through your entire site.

8. Leverage Email Marketing for Early Access

Send personalized Black Friday emails to your subscribers offering early access or exclusive deals. Create a subscribe form using templates that are based on your customer preferences to increase engagement and conversion rates.

9. Prepare for the Unexpected with Contingency Plans

Black Friday can bring a surge in traffic and demand. Be ready for unexpected issues like technical glitches or stock shortages. Having a contingency plan in place ensures that you can quickly address any challenges without disrupting the customer experience.

10. Reward Loyalty with Special Programs
Encourage repeat business by offering loyalty rewards, exclusive discounts, or points for purchases made during Black Friday. This not only increases sales but also strengthens customer retention.

11. Maximize Customer Engagement on Social Media
Engage with your audience through live videos, behind-the-scenes content, and real-time updates across all your social media channels. Showcase your promotions, share product sneak peeks, and build a strong connection with your customers.

12. Manage Inventory Effectively
Ensure you have sufficient stock to meet the increased demand. Monitor inventory levels closely, as stockouts can lead to missed sales and customer frustration. Pre-plan orders to avoid running out of your best-selling items.

13. Monitor Competitor Offers
Keep an eye on what your competitors are offering and make sure your deals and customer experience are competitive. Strive to provide unique value, whether through better discounts, superior service, or exclusive bundles.

14. Gather Data for Future Growth

Capture valuable customer data during the Black Friday event to inform future marketing efforts. Use this data to personalize follow-up campaigns and tailor future promotions to your audience’s preferences.

15. Gather Feedback for Improvement
After the event, encourage customers to share feedback on their Black Friday experience. Use this information to make adjustments for future sales and improve the overall shopping experience.

16. Keep Employees Motivated and Informed
Your team plays a key role in ensuring a successful Black Friday. Keep them motivated, well-trained, and informed about the promotions, logistics, and any potential challenges. Happy, knowledgeable staff are essential to providing great customer service.

17. Streamline Customer Support with Live Chat
Reduce the workload on your agents by implementing a live chat feature on your website. This provides instant support for customers, improving their experience and helping resolve issues quickly.

18. Integrate Social Media for a Seamless Experience
Make sure your marketing efforts are unified by integrating all your social media platforms into one central system. This will help you manage posts, respond to inquiries, and track interactions more efficiently, creating a consistent and cohesive brand experience.

By implementing these strategies, you’ll not only optimize your Black Friday campaign for success but also create an engaging and customer-centric shopping experience that drives both immediate sales and long-term loyalty.

Conclusion

Using Chaty Pro for your Black Friday sales can greatly improve your customer communication and support, leading to increased conversions and sales. The instant support, multichannel communication, and other features offered by Chaty Pro make it a must-have tool for businesses looking to maximize their Black Friday sales. Don’t miss out on the opportunity to provide exceptional customer service and drive more sales this Black Friday season. Sign up for Chaty Pro here