In an era dominated by digital interactions, your website serves as the frontline in connecting your business with your audience and so it’s important to provide excellent customer service and support as it can make a huge difference in attracting and retaining customers.
One way to improve the user experience and engage with website visitors is by using a live chat plugin. Among the many options available, Chaty Pro stands out as a reliable and feature-rich solution for WordPress websites. Let’s explore the features, plans, and benefits of this powerful plugin.
What is Chaty?
Chaty is a WordPress chat plugin that allows you to connect with your visitors using various messaging platforms such as WhatsApp, Facebook Messenger, Skype, Viber, Telegram, and more. It provides a seamless and convenient way for visitors to reach out to you directly, thus enhancing engagement and conversion rates.
Chaty boasts of an impressive set of features designed to empower both businesses and their customers. Among these features are:
1. Multiple Messaging Platforms
One of the standout features of Chaty is its ability to integrate with multiple messaging platforms. Instead of limiting your visitors to a single chat option, you can provide them with a wide range of choices, making it more likely for them to reach out. From WhatsApp to Facebook Messenger and beyond, Chaty supports all the popular communication channels in one package.
2. Customizable Chat Widgets
Personalization is key when it comes to creating a seamless brand experience for your customers. With Chaty’s customization options, you have full control over how your chat widget looks on your website. From choosing colors and fonts to customizing button placements, you can ensure that the chat widget aligns perfectly with your brand aesthetic.
3. Multiple Agents
Chaty allows you to engage and chat with more customers by getting your whole customer support team on Chaty. The app supports multiple agents so customers can chat with reps across multiple channels without delays.
4. Contact Form
With Chaty you can easily add a contact form to your chat widget to collect information from your website visitors. You can also send these leads to your email or save on the platform.
5. Targeted Display
Display different chat widgets based on specific conditions such as user location, page visited, or referral source, allowing for highly targeted and personalized communication.
6. Availability Scheduling
Set specific working hours for each chat widget or configure them to be displayed only when your team is available, ensuring that visitors receive prompt responses.
7. Analytics and Insights
Understanding customer behavior is crucial for improving your support strategies. With Chaty’s analytics and insights, you can gain valuable information about user interactions, response times, and popular communication channels. Armed with these insights, you can make data-driven decisions to optimize your customer support operations. You can also keep an eye on channel opens, clicks, traffic sources, page sources, and more through Chaty’s seamless integration to Google Analytics.
Plans and Pricing
Chaty offers several pricing plans to cater to businesses of different sizes and needs. The plans include:
1. Free Plan
This plan allows you to use Chaty for free, albeit with some limitations on the number of chat widgets and customization options.
What do you get in the free plan?
- Unlimited channels
- Contact Us form
- Basic widget customization
- Channels customization
- Display triggers
- Attention effect- Choose from these effects including bounce, waggle, sheen, spin, fade, shockwave, blink, and pulse.
- Page targeting and more
2. Chaty Pro Plans
The Chaty Pro plans builds upon the features of the Free plan by adding advanced functionalities like advanced customization options, multiple widget creation and Google Analytics integration. This plan caters to businesses with a higher volume of customer interactions and a need for more comprehensive support tools.
- Basic: $49/year
- Plus: $109/year
- Agency: $179/year
What do you get in the Pro plans?
- Everything in the free plan
- Traffic source targeting
- Dynamic chat pop-up
- Advanced customization options- Change location of chat widget, customize chat button with HEX code etc
- Multiple agents access
- Multiple chat widget creation
- Get leads to email
- Country targeting
- Date scheduling
- Widget analytics
- Available days and hours
- Preset tags for WhatsApp
- Google Analytics
- Custom CSS
Benefits of Using Chaty Pro
Implementing Chaty Pro into your WordPress website comes with a lot of benefits that can positively impact both your business operations and customer satisfaction levels:
- Improved Customer Satisfaction: Chaty Pro enables instant and direct communication between visitors and your support team, ensuring quick responses, personalized assistance, and ultimately, higher customer satisfaction.
- Increased Conversions: By providing an easy and convenient way for visitors to connect with you, Chaty Pro can drive more conversions as potential customers are more likely to engage and inquire about your products or services.
- Time and Cost Savings: With unlimited chat widgets, targeted display options, multiple agent access, and chat notifications, Chaty Pro helps save time and resources, making it easier to manage customer queries and support requests.
- Enhanced User Experience: The customizable appearance, mobile responsiveness, and integration capabilities of Chaty Pro help create a seamless and user-friendly experience, leaving a positive impression on website visitors.
Instructions for Installing Chaty on Your WordPress Website
To set up Chaty on your WordPress site, follow the steps outlined below:
- Log in to your WordPress account.
- Navigate to the ‘Plugins’ section and add Chaty to your list of plugins. Then, proceed to install and activate it.
- After activation, select the ‘Create New Widget’ option.
- Choose your preferred communication channels and customize them according to your preferences.
- Further personalize the widget and ensure that your widget triggers and target rules are activated.
- Once these steps are complete, remember to save the widget. Also, activate the widget to display it on your website.
Alternatively, you can refer to the video tutorial provided below for visual guidance.
Chaty Pro is undoubtedly a powerful live chat plugin that offers a ton of valuable features, flexible plans, and benefits for WordPress websites. It enables businesses to provide excellent customer service, increase conversions, save time and resources, and enhance the overall user experience. Give Chaty Pro a try and take your customer support to the next level.
Why You Shouldn’t Use Nulled Version of Chaty Pro
When considering tools like Chaty Pro for your business, the legitimacy of the software should not be taken lightly. Using licensed software ensures that you are not only compliant with legal standards but also safeguarding your business against potential errors . Here’s why it’s best to stay away from them:
- Legal Concerns: Cracked software is frequently linked to illegal activities. Using or distributing cracked software infringes on intellectual property rights and copyright laws. Individuals or businesses caught using it may face legal consequences, such as fines and lawsuits.
- Lack of Support: Cracked software lacks official customer support or assistance from developers. When issues or questions arise, users are left without access to reliable help, making problem-solving difficult.
- No Updates: Legitimate software regularly receives updates, including essential security patches. Cracked versions typically lack these updates, leaving your system vulnerable to potential threats and exploits.
- Anonymous Sources: Cracked software is often distributed through anonymous channels or websites, making it challenging to identify the source or hold anyone accountable if issues arise. This lack of accountability can be problematic in case of problems or disputes.
- Inadequate Security Measures: Websites offering cracked software often lack standard security measures. Using such websites may expose users to additional security risks, potentially leading to the theft of personal data.
- Potential for Malicious Activities: Some cracked software may come bundled with malicious code, enabling activities such as Bitcoin mining or ransomware attacks. These malicious activities can have severe consequences for your system and data.