5 HelloBox Alternatives for Customer Engagement

5 HelloBox Alternatives for Customer Engagement

Offering contact channels on your website, such as a callback feature, WhatsApp integration, and text messaging features, is important to improve user engagement and increase the chances of potential customers getting in touch with you. HelloBox is designed to make this easier. However, before getting started with this product, it’s important to investigate HelloBox alternatives to ensure that you are making an informed decision.

About HelloBox

HelloBox chat widget

Before we get into the HelloBox alternatives, let’s first talk about what this software is and what it does. 

To put it simply, HelloBox has been created to make it easier for customers and potential leads to contact a company. By allowing you to include contact channels that users can simply click on to be taken to the appropriate support channel, it can boost sales and help businesses generate leads. 

Factors to Consider When Choosing HelloBox Alternatives

The company has been around since 2018, and HelloBox has proven effective at providing what it promises. However, if you’re hoping to explore other similar products, then there are a few factors that you will need to consider.


As your business grows, so will your needs, and you should ultimately go with a service provider that supports that growth. Your software solution must not only be able to support additional communication channels, but it should also be able to handle use by a large volume of users.

Ease of Use

In addition, your software should also be easy to use. After all, there’s no use having great features when you can’t figure out how to use them. 


Because the product you choose will ultimately be used alongside other programs and platforms, it’s important to check that it can easily be integrated into your current system. 


You should never have to pay a fortune just to include contact buttons at the bottom of your website. 

There are tons of affordable software solutions out there, so make sure you are doing your research to ensure that you are getting a program that offers fantastic features but at an affordable price. 

Customer Satisfaction

Lastly, you should ensure that the company you choose to work with is focused on customer satisfaction. This will ensure that the software works as promised and meets consumer expectations. 

HelloBox Alternatives to Consider

Without further ado, here are the top five software solutions you can try to boost sales through lead generation: 

Alternative 1: Chaty  

Chaty HelloBox alternative

With Chaty, you will have the freedom to include an unlimited number of communication channels. Moreover, you can up your game with contact forms, support provided by multiple agents, and advanced targeting features.

What’s more, it integrates with just about every platform, making it one of the best HelloBox alternatives out there. 

Reviews and Ratings

Overall, Chaty reviews and ratings reveal that the software does what it promises to do. Following 20 Capterra ratings, this incredible software solution scored a 5-star overall rating! Many praised its ease of use and the sheer number of contact options they could add.

Trustpilot users gave Chaty a 4.6-star rating, with users on this platform also expressing similar sentiments.


Chaty has four plans that you can choose based on the traffic your website receives. They are as follows: 

  • Free plan – $0 (supports up to 500 visitors per month)
  • Basic plan – $15 per month (for up to 10,000 site visitors) 
  • Pro plan – $39 per month (up to 50,000 visitors)
  • Growth plan – $79 per month (supports up to 150,000 visitors) 

If you choose to be billed yearly, you can save 20 percent with Chaty. 

Alternative 2: Chatway

Chatway live chat

Chatway by Premio is another great HelloBox alternative. It has a robust set of features, such as the ability to view user insights, provide real-time customer support, easy integrations, and so much more.

The best part is that you can customize widgets to match your website’s theme. With Chatway, you can form personalized bonds with clients and prospective customers and boost your sales through lead generation. 

Reviews and Ratings

Chatway earned a 4-star overall rating on Trustpilot and a 5-star rating on Capterra. Users noted the ease of use and the great customer experience.


One of the best parts is that Chatway is available for FREE!

Alternative 3: CallBell


Marketed as a software solution to help you communicate with customers and potential customers via WhatsApp, Instagram, Telegram, and Messenger, CallBell is another HelloBox alternative that you can consider to improve the usability of your website. 

It features an advanced chatbot, chat module, and statistics analysis to help you reach your goals. It integrates with Android and iOS via a mobile app, as well as Windows and MacOS via a desktop app. 

Reviews and Ratings

Reviews were mostly mixed. While many gave the software a really good rating, others described their experiences to be terrible. This could indicate that the company may have issues with providing consistent service. Overall, it scored a decent 4.1 stars on Capterra.


There are three CallBell plans to choose from: 

  • Multi-agent Chat – $15 per user/month
  • Multiagent Chat Plus – $20 per user/month
  • Enterprise – Custom (pricing will depend on your unique needs) 

Keep in mind that you’ll have to pay extra for additional features, such as the Advanced Bot Builder Module.

Alternative 4: Tidio

Tidio live chat

If you need to provide real-time customer support, customize your communication widget to suit your preferences or website, or offer ready-to-send replies, then you might want to consider Tidio.

Trusted by over 300,000 businesses, this software has much to offer. Moreover, it has been boosted by AI, and the company offers 24/7 support to help you get the most out of your experience.

Reviews and Ratings

Tidio had good ratings across various platforms. It scored 4.7 stars on Capterra and 4.8 stars on GetApp and Software Advice. 


The only drawback is that Tidio is more expensive than the other alternatives on this list. There are four plans available, depending on your needs. They are as follows: 

  • Free – $0 (supports only 50 conversations) 
  • Starter – $29 per month (support 100 conversations)
  • Growth – prices start at $59 per month (250-1,000 conversations)
  • Tidio+ – prices start at $398 per month 

However, a free seven-day trial is available for most of the paid plans.

Alternative 5: Chatango

Chatango HelloBox alternative

Chatango is another platform that can help you make it easier for your customers to get in touch with you. Like Chatway, it is also free to use and has a few limited features. You can use this software to have live discussions during events such as sports matches, and it is mobile-friendly, too, so you can use it on your mobile website. 

Reviews and Ratings

Unfortunately, Chatango did not get good customer ratings and reviews. Many customers had complaints that they couldn’t verify their email, while others complained about the non-existent support. This is why it earned an overall 1.69-star rating on SiteJabber.


Chatango is free to use – there are no associated costs.

The Bottom Line

Finding the right software solution to help you communicate with and make it easier for customers to contact you is imperative to the success of your business. However, finding the right one shouldn’t just be done in haste. 

After all, creating a good user experience is imperative to your website’s (and business’s) success. Although HelloBox is a good option, it lacks many of the features that other software solutions like it have. 

Besides, there are even a few free options out there that you can use to save money. The important thing is that you identify the software that best suits the needs of your business. 

We highly recommend giving Chaty a try. It is feature-rich and offers fantastic value for money. With 25 supported communication channels, customizable widgets, and the ability to create your own chat buttons, it has everything you could ever need. 

Want to learn more about Chaty? Click here to get started with Chaty today!