As a highly popular e-commerce platform that helps businesses set up an online store and sell their products, Shopify certainly offers a large number of different apps that help and accelerate progress.
A good customer experience is very important because the more you dedicate yourself to your customers, the more it will have a positive impact on your business and increase sales.
This can be difficult at times, but with good tools and apps, nothing is impossible
Shopify has a large number of apps great for anyone who runs an online business, and we have selected 4 apps for you to help you improve your customer experience and boost sales in a simple way.
Let’s check them out!
1. Chaty (Premio)
Premio is a platform that offers numerous plugins for your e-commerce website.
You can install them very easily, and in just a matter of minutes, you will be able to collect more leads, reviews, sales, and more.
Some of these plugins are:
When it comes to Shopify apps, Chaty is perfect for online marketers who want to be in contact with their customers, help them, encourage them to make a purchase, and do it all in an interesting way via social media channels.
Chaty allows you to communicate with your website visitors and all they have to do is click on a certain social button at the bottom of your website page.
This plugin is a perfect choice for you if you want to improve your customer service and create an amazing customer experience.
The live chat widget is customizable, so you can change colors, text, size, or even change the location of the widget and its visibility on certain pages.
Whether they are using Whatsapp, Facebook Messenger, SMS, Instagram, Viber, Skype, or any other social channel, it is very easy to set it up and your customers can use it on both desktop and mobile devices.
Offered features:
- Customization
- 20+ different channels
- Mobile and desktop responsive
- Analytics
- Page targeting
Advantages of a Premio plugin Chaty
It is very easy to set up and use, and it makes your customers feel relevant as it helps you be there for them at all times.
Chaty has a highly customizable live chat widget that can be installed on your website in a few steps.
You can change its color, position, or size, and make it fit perfectly into the design of your website.
Via various social channels that are nowadays available to everyone, your visitors will be able to ask you certain questions and get adequate answers as soon as possible.
Disadvantages of a Premio plugin Chaty
If you want certain additional features, you need to change to some of the paid plans.
Chaty’s pricing
Chaty offers a free plan, and then you can upgrade to some of the paid plans starting at $25 per month.
2. Zendesk
Zendesk is a customer service system that connects you with your customers through a multitude of engaging features.
It enables you to communicate with your customers through messaging, chat, email, social media channels, and do it all with a click of a button.
You and your agents will be able to resolve inquiries faster, which is important because visitors do not want to wait a long time for answers.
It has a phenomenal ticketing system, automated messaging, a knowledge base with common solutions for your customers, customizable dashboards, and more.
Zendesk also provides analytics so that businesses can track their performances and improve customer experience.
You can track your visitors’ behavior and see how they react to your brand.
Offered features:
- Customizable dashboards
- Ticketing system
- Live chat
- Automatization
- A knowledge base
- Personalized responses
Advantages of Zendesk
It is an all-in-one solution for improving your customer support service and increasing sales.
To boost your sales, you need to pay attention to your customers’ needs, and this platform allows you to prepare yourself and your agents for any type of request, doubt, or question regarding your business.
It also enables you to communicate with your customers via their favorite social channels like Whatsapp or Facebook.
You can connect with them across multiple channels at the same time and maintain a seamless interaction thanks to the multi-channel ticketing system.
Disadvantages of Zendesk
Compared to some other similar software, it will take you a while to get used to the process of using a ticketing system.
Also, the interface could be more attractive.
Zendesk’s pricing
There are three paid packages starting at $5 per agent, and when it comes to Support plans, these are the features and prices.
3. Klaviyo
Klaviyo is a marketing software that helps e-commerce businesses grow by building relationships online and analyzing visitors’ data.
This platform offers you the opportunity to grow your sales by growing your list and creating embedded forms, fly-outs, and more.
With detailed insights, you get to track your business’s improvement, your revenue, and all of that in real-time.
Targeting options allow you to target the right audience with various offers, messages, and personalized recommendations.
Besides email performance, the dashboard shows analytics and everything you need to know about your campaigns and revenue.
You can create automated emails by using responsive email templates, too.
Offered features:
- Customization options
- Insights and analytics
- Targeting options
- Personalization
- Automatization
- Integrations
Advantages of Klaviyo
Klaviyo is very easy to set up, compared to some other similar marketing tools.
With the help of over 100 important integrations, it collects your customers’ information and uses it later to increase sales.
Using its dashboard, you can create targeted emails and campaigns and reach your customers with newsletters, sales announcements, and similar to always keep their interest.
It supports automatization, which allows you to earn constantly with minimal effort.
Disadvantages of Klaviyo
Some features could be less confusing.
Klaviyo’s pricing
There is a free plan, and when it comes to paid plans, you can choose whether you want to pay only those emails or SMS messages that your business will need. You can calculate your estimated price.
4. TrustPulse
This marketing platform is primarily focused on gathering social proof to help you increase conversions and sales.
People are much more likely to buy a product that they know has been proven to be great as they heard it from some other people.
TrustPulse allows you to track events in real-time, so you can see everything that is happening on your website, including purchases, newsletter sign-ups, and more.
Advanced targeting options enable you to reach the right people at the right time with the right offer to boost sales.
With analytics, you can decide what needs to be changed and which parts of the marketing strategy work best.
You can customize the campaigns, text, colors, images according to your needs and the visual presentation of your website.
Without any coding skills, you can set it up easily.
Offered features:
- Customization options
- Real-time tracking
- Targeting options
- Analytics
- Integrations
- Notifications
Advantages of TrustPulse
It focuses on social proof, which is a great strategy to increase conversion rates and boost sales.
Providing a great customer experience is important for your business, so sharing other people’s opinions and experiences with your customers is exactly what can decide a purchase.
Tracking and targeting options allow you to pinpoint the segments that work best for visitors, to see how productive you are, how many new customers you got in the last 24 hours, but also to send relevant messages to people who are interested.
It is easy to use, and in order to convert as many visitors as possible, you can customize messages fully.
You can also decide where and when notifications should appear on your website.
Disadvantages of TrustPulse
It is a little bit on the pricey side for an app of that caliber.
TrustPulse’s pricing
There are several paid packages that differ in features starting at $5 per month if you opt for a Basic plan. The other plans are also presented in the table below.
The Bottom Line
Shopify offers a very large number of apps that deal with increasing earnings and improving both small and medium businesses.
The trick is to find the one that fits your needs completely and has features that you like the most.
One of these apps that can help you increase conversion rates quickly is a plugin Chaty from Premio. It allows you to communicate with your customers via their favorite social channels and to do it easily wherever they are!
