How to add an embedded WhatsApp chat to your website

In this guide we’ll show you how to add an embedded WhatsApp chat window to your website through Chaty. 

You can use this feature to show your website visitors an inviting embedded WhatsApp window with a welcome message, encouraging your customers to start chatting with you. Once they type their message, they’ll be redirected to the WhatsApp app to continue the conversation.

So let’s dive in. First, open the Chaty settings from your WordPress dashboard and add a WhatsApp channel from ”Step 1: Choose your channels”.

Next, add your WhatsApp number in the correct way as shown in this guide and select whether you want the channel to appear on desktop or mobile, or both.

To enable the embedded window feature, toggle the ”WhatsApp Chat pop up” feature:

You will be asked to type a custom welcome message of your choice and you’ll be able to select whether to open the embedded window by default or only when your website visitors click on it.

That’s it! Easy as 1,2,3 ☺️ You can go ahead and further personalise your Chaty widget following the instructions in this guide, explaining how to use the plug-in: https://premio.io/help/chaty/how-to-use-chaty/ or find our entire help documentation here: https://premio.io/help/chaty/

When you’re done personalising the widget according to your needs and preferences, don’t forget to hit the ”Save changes” button.

In the end, depending on your settings and customisations, it should look something like this on your website:

Still have questions? Ping us at our Facebook group, and we’d love to help out!