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Customize icons, positioning, visibility, and more to create a seamless and cohesive user experience that aligns with your brand's unique identity


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What is Widget Customization?

Chatway offers customization options that allow you to tailor your chat widget to perfectly blend with your website's design and reflect your brand identity. This means that you can create a customized widget that reinforces your brand identity, making it more memorable and recognizable to customers.

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Among the customization options are header text, color, and size, mobile and desktop appearance, contact form customization, automated messages, and more. You can also choose where the chat widget appears on your website, whether it's on the left or right side of your website page or a custom position on the page.

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Additionally, you can edit the widget size, add a preview text bubble to display a call-to-action message, choose an attention effect to attract visitors to the chat widget, and select the default state of the widget when the page loads (open by default or click to open).

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All of these options help create an immersive experience for your website visitors. Beyond customizing the look and feel of your chat widget, Chatway provides several options for improving live chat engagement and customer experience while interacting with your website. Chatway also allows you to customize the language of the chat widget. You can edit the default widget text and pick languages for widget translation.

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When visitors share the same browser language, they'll view the widget in that language. For instance, if you select French and visitors have their browser language set to French, they'll see the widget in French too.

Reinforced brand identity

Aligning the chat widget's appearance with your website's design and incorporating your brand's colors, and messaging, enables you to create a cohesive and professional image. This consistency strengthens your brand's recognition, making it more memorable and trustworthy to your customers.

Reinforced brand identity
Increased Global Reach

Increased Global Reach

Multilingual widget translation empowers you to reach a global audience by providing customer support in multiple languages. This expands your customer base, promotes trust and loyalty among international customers, and enhances your brand's reputation as a globally-minded business.

Better customer support

Chatway's customization options enhance customer support by making the chat widget highly visible and accessible. By tailoring the widget's appearance, placement, and behavior to your website's design and user experience, you encourage visitors to initiate conversations. This leads to improved customer satisfaction and stronger relationships.

Better customer support

Supercharge Your Website with Chatway Live Chat

Chatway for WordPress lets you go above and beyond to meet your customer's needs by providing instant assistance, quick resolutions and excellent customer service via live chat.

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Provide Real-Time Customer Support

With Chatway for WordPress, you can instantly start chatting with your website visitors, answer their questions, and assist them in real-time.

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See Visitor Insights

View insights about your website visitors including their device details, pages visited and chat history to better understand and cater to their needs.

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Enjoy Free Access to Features

A free plan is available, or upgrade to the Pro plan to access our robust live chat capabilities.

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One-Click Facebook Integration

Connect your Facebook interactions to Chatway with our one-click integration. Streamline inquiries, provide answers and send prompt messages directly from your Chatway dashboard.

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Easy File Sharing

Share images, screenshots, and other media files to provide better context, and clarification of complex issues. Provide quicker resolutions and reduce frustrations.

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Match Your Brand

Create a fully customizable live chat widget that matches your brand's colors, logo, and style. Maintain consistency, and reinforce brand identity on your website.

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Better Team Collaboration

Assign agents to specific conversations and use private notes to foster team collaboration, strategize better and improve assistance based on past interactions, or known customer preferences.

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Track Support Activities

Gain insights into your support team's workload and efficiency by tracking customer support requests, both resolved and open, as well as agent activity within a specific timeframe.

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Keep Up with Native Mobile Apps

Offer premium support even on-the-move. Access Chatway on your mobile device using our native mobile apps for Android and iOS devices. Get it from the App Store or Play Store.

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