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Easily expand customer support operations by inviting and assigning conversations to agents as needed


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How Does Team Collaboration Help?

Chatway's team collaboration features are designed to streamline your support operations and improve customer experiences.

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With Chatway, you can clearly define roles within your team to optimize workflow and accountability. Multiple team members can be added to Chatway and assigned specific roles, such as 'Member' or 'Admin,' each with tailored access levels to ensure everyone has the appropriate permissions needed for their tasks.

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For seamless team collaboration, utilize private notes to request feedback from colleagues on specific chats, keeping the customer unaware of the internal process. This feature comes in handy in scenarios where team members need more context from other team members or require advice regarding customer issues.

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Additionally, use reminders to track tasks and prioritize activities effectively. For instance, a reminder can be set to follow up with a team member regarding a customer's issue at a preferred hour or to call a customer.

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Chatway also allows you to assign tasks to team members as needed, ensuring that customers receive accurate and timely responses. By leveraging these team collaboration tools, you can boost productivity, increase customer satisfaction, and build a more efficient and high-performing support team.

Improved Customer Satisfaction

Assigning the right agent to a customer conversation, coupled with the effective use of other team collaboration features, enables you to provide timely and accurate responses, which helps enhance customer satisfaction and loyalty.

Improved Customer Satisfaction
Increased Productivity

Increased Productivity

With a well-coordinated team and efficient team collaboration tools, the support team can handle a higher volume of inquiries and resolve issues more efficiently and faster.

Supercharge Your Website with Chatway Live Chat

Chatway for WordPress lets you go above and beyond to meet your customer's needs by providing instant assistance, quick resolutions and excellent customer service via live chat.

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Provide Real-Time Customer Support

With Chatway for WordPress, you can instantly start chatting with your website visitors, answer their questions, and assist them in real-time.

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See Visitor Insights

View insights about your website visitors including their device details, pages visited and chat history to better understand and cater to their needs.

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Enjoy Free Access to Features

A free plan is available, or upgrade to the Pro plan to access our robust live chat capabilities.

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One-Click Facebook Integration

Connect your Facebook interactions to Chatway with our one-click integration. Streamline inquiries, provide answers and send prompt messages directly from your Chatway dashboard.

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Easy File Sharing

Share images, screenshots, and other media files to provide better context, and clarification of complex issues. Provide quicker resolutions and reduce frustrations.

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Match Your Brand

Create a fully customizable live chat widget that matches your brand's colors, logo, and style. Maintain consistency, and reinforce brand identity on your website.

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Better Team Collaboration

Assign agents to specific conversations and use private notes to foster team collaboration, strategize better and improve assistance based on past interactions, or known customer preferences.

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Track Support Activities

Gain insights into your support team's workload and efficiency by tracking customer support requests, both resolved and open, as well as agent activity within a specific timeframe.

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Keep Up with Native Mobile Apps

Offer premium support even on-the-move. Access Chatway on your mobile device using our native mobile apps for Android and iOS devices. Get it from the App Store or Play Store.

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