Easily expand customer support operations by inviting and assigning conversations to agents as needed
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Chatway's team collaboration features are designed to streamline your support operations and improve customer experiences.
With Chatway, you can clearly define roles within your team to optimize workflow and accountability. Multiple team members can be added to Chatway and assigned specific roles, such as 'Member' or 'Admin,' each with tailored access levels to ensure everyone has the appropriate permissions needed for their tasks.
For seamless team collaboration, utilize private notes to request feedback from colleagues on specific chats, keeping the customer unaware of the internal process. This feature comes in handy in scenarios where team members need more context from other team members or require advice regarding customer issues.
Additionally, use reminders to track tasks and prioritize activities effectively. For instance, a reminder can be set to follow up with a team member regarding a customer's issue at a preferred hour or to call a customer.
Chatway also allows you to assign tasks to team members as needed, ensuring that customers receive accurate and timely responses. By leveraging these team collaboration tools, you can boost productivity, increase customer satisfaction, and build a more efficient and high-performing support team.
Assigning the right agent to a customer conversation, coupled with the effective use of other team collaboration features, enables you to provide timely and accurate responses, which helps enhance customer satisfaction and loyalty.
With a well-coordinated team and efficient team collaboration tools, the support team can handle a higher volume of inquiries and resolve issues more efficiently and faster.
Chatway for WordPress lets you go above and beyond to meet your customer's needs by providing instant assistance, quick resolutions and excellent customer service via live chat.
With Chatway for WordPress, you can instantly start chatting with your website visitors, answer their questions, and assist them in real-time.
View insights about your website visitors including their device details, pages visited and chat history to better understand and cater to their needs.
A free plan is available, or upgrade to the Pro plan to access our robust live chat capabilities.
Connect your Facebook interactions to Chatway with our one-click integration. Streamline inquiries, provide answers and send prompt messages directly from your Chatway dashboard.
Share images, screenshots, and other media files to provide better context, and clarification of complex issues. Provide quicker resolutions and reduce frustrations.
Create a fully customizable live chat widget that matches your brand's colors, logo, and style. Maintain consistency, and reinforce brand identity on your website.
Assign agents to specific conversations and use private notes to foster team collaboration, strategize better and improve assistance based on past interactions, or known customer preferences.
Gain insights into your support team's workload and efficiency by tracking customer support requests, both resolved and open, as well as agent activity within a specific timeframe.
Offer premium support even on-the-move. Access Chatway on your mobile device using our native mobile apps for Android and iOS devices. Get it from the App Store or Play Store.
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With over a decade of experience building WordPress websites and plugins, we truly understand your needs.
We love WordPress and are committed to supporting the community with great plugins.
We know that a fast and performant website is essential. That's why we prioritize speed, clean code, and outstanding results in all of our plugins.
Our plugins are well-documented, with FAQs for each product on their dedicated pages. This means that you can get help quickly and easily.
We understand that your time is valuable, so we'll never keep you waiting for support. Our team is available to answer your questions and resolve your issues in minutes!