Streamline support with Shopify-specific features, empowering agents to provide personalized service and manage customer interactions with ease.
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Chatway’s integration with Shopify ensures agents have instant access to visitor-specific Shopify data, simplifying interactions and improving the customer experience.
Agents can access order details, product links, collections, and coupon codes directly from the dashboard, ensuring quick, seamless interactions without switching platforms.
View visitor-specific Shopify data, including order history, cart contents, and total order value, giving agents the context needed for personalized support.
Chatway automatically syncs live chat interactions with Shopify’s customer tab, simplifying follow-ups and ensuring all data stays accurate and accessible.
Logged-in visitors are identified, and key details—like emails—are sent to the agent dashboard in real time, enabling timely follow-ups without missing touchpoints
With real-time access to visitor-specific Shopify data, agents can instantly view customer order history, cart contents, and total order value from the chat dashboard. This visibility enables agents to identify high-value customers, understand their purchasing behavior, and offer personalized product recommendations or incentives, ensuring efficient support and increased conversions.
By accessing product links, collections, and active coupon codes directly from the Chatway dashboard, agents can quickly share relevant information during conversations. This seamless access reduces wait times, eliminates the need to switch between platforms, and ensures smoother, more engaging customer interactions—boosting satisfaction and loyalty.
The automatic sync between live chat data and Shopify’s customer tab logs all interactions for easy access. Logged-in visitors are identified, and key details, like emails, are sent to the agent dashboard in real-time, enabling timely follow-ups and improving customer retention.
Chatway for WordPress lets you go above and beyond to meet your customer's needs by providing instant assistance, quick resolutions and excellent customer service via live chat.
With Chatway for WordPress, you can instantly start chatting with your website visitors, answer their questions, and assist them in real-time.
View insights about your website visitors including their device details, pages visited and chat history to better understand and cater to their needs.
A free plan is available, or upgrade to the Pro plan to access our robust live chat capabilities.
Connect your Facebook interactions to Chatway with our one-click integration. Streamline inquiries, provide answers and send prompt messages directly from your Chatway dashboard.
Share images, screenshots, and other media files to provide better context, and clarification of complex issues. Provide quicker resolutions and reduce frustrations.
Create a fully customizable live chat widget that matches your brand's colors, logo, and style. Maintain consistency, and reinforce brand identity on your website.
Assign agents to specific conversations and use private notes to foster team collaboration, strategize better and improve assistance based on past interactions, or known customer preferences.
Gain insights into your support team's workload and efficiency by tracking customer support requests, both resolved and open, as well as agent activity within a specific timeframe.
Offer premium support even on-the-move. Access Chatway on your mobile device using our native mobile apps for Android and iOS devices. Get it from the App Store or Play Store.
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