Chatway
Segmentation, tags and custom data
Label conversations, categorize them based on specific criteria, and add custom data like purchase history or account details.
Label conversations, categorize them based on specific criteria, and add custom data like purchase history or account details.
Use tags and segments to quickly find specific live chat conversations and provide personalized help.
800+ Five-Star Reviews
The segmentation, tags, and custom data features on Chatway live chat helps users manage customer interactions more effectively. The segmentation feature allows you to organize conversations into distinct groups or segments based on various criteria, such as customer behavior, demographics, or chat history. By categorizing conversations this way, you ensure that each interaction is handled appropriately, which improves the overall efficiency of your support team.
In addition to segmentation, Chatway enables you to enhance each chat session with specific information using the custom data option. This could include details such as a customer's purchase history, preferred communication channels, or other personalized data relevant to the conversation. Having this information at your fingertips helps you understand the customer's buying patterns and preferences, allowing for more tailored and effective support.
Moreover, Chatway lets you add tags based on various factors, such as the topic of conversation, urgency, or other relevant aspects. This tagging feature simplifies the process of prioritizing chats, ensuring that urgent issues are addressed promptly and that conversations are routed to the right agent with the appropriate expertise.
The benefits of using these features are significant for support teams. Firstly, easy labeling and categorization of conversations reduce the time spent searching for information and increase the focus on resolving issues. Secondly, the ability to offer personalized service using custom data ensures that interactions are more relevant and effective, improving overall customer satisfaction and support quality.
Categorizing conversations into distinct groups or segments based on criteria like customer behavior, demographics, or chat history, ensures that each interaction is managed effectively. This organized approach reduces the time spent searching for information and allows support teams to handle each conversation appropriately.
The ability to add custom data, such as a customer's purchase history and preferred communication channels, allows you to tailor interactions more precisely. This personalized approach helps you understand each customer's needs and preferences better, leading to more relevant and effective support.
Chatway for WordPress lets you go above and beyond to meet your customer's needs by providing instant assistance, quick resolutions and excellent customer service via live chat.
With Chatway for WordPress, you can instantly start chatting with your website visitors, answer their questions, and assist them in real-time.
View insights about your website visitors including their device details, pages visited and chat history to better understand and cater to their needs.
A free plan is available, or upgrade to the Pro plan to access our robust live chat capabilities.
Connect your Facebook interactions to Chatway with our one-click integration. Streamline inquiries, provide answers and send prompt messages directly from your Chatway dashboard.
Share images, screenshots, and other media files to provide better context, and clarification of complex issues. Provide quicker resolutions and reduce frustrations.
Create a fully customizable live chat widget that matches your brand's colors, logo, and style. Maintain consistency, and reinforce brand identity on your website.
Assign agents to specific conversations and use private notes to foster team collaboration, strategize better and improve assistance based on past interactions, or known customer preferences.
Gain insights into your support team's workload and efficiency by tracking customer support requests, both resolved and open, as well as agent activity within a specific timeframe.
Offer premium support even on-the-move. Access Chatway on your mobile device using our native mobile apps for Android and iOS devices. Get it from the App Store or Play Store.
TRUSTED BY LEADING COMPANIES WORLDWIDE
With over a decade of experience building WordPress websites and plugins, we truly understand your needs.
We love WordPress and are committed to supporting the community with great plugins.
We know that a fast and performant website is essential. That's why we prioritize speed, clean code, and outstanding results in all of our plugins.
Our plugins are well-documented, with FAQs for each product on their dedicated pages. This means that you can get help quickly and easily.
We understand that your time is valuable, so we'll never keep you waiting for support. Our team is available to answer your questions and resolve your issues in minutes!
