Never miss a message, stay informed of every message with push and email notifications
800+ Five-Star Reviews
Chatway's notification features ensure you never miss an important interaction with your customers. By utilizing both email and push notifications, you stay informed and engaged across all your devices.
Push notifications, available on both desktop and mobile, provide instant alerts for incoming messages, allowing you to stay on top of every live chat conversation whether you’re away from your computer or on the go. To further enhance this experience, you can enable push notification sounds for instant sound alerts when new messages arrive
Complementing push notifications, email notifications keep you updated about unread messages via email, even when you’re offline or haven’t logged into your Chatway dashboard. This dual approach ensures that no message slips through the cracks.
For a professional and personalized touch, you can customize the email notifications that visitors receive when they go offline. You can select the sender name—whether it’s an agent’s name, your company name, or a custom option—choose your subject line, and include your company logo to create a branded and consistent experience.
With the flexibility to choose between email and push notifications, enable or disable sound alerts, and personalize outgoing messages, Chatway empowers you to design a notification system that perfectly aligns with your workflow and communication style.
Staying on top of conversations saves you time by avoiding the need to play catch-up on missed messages or conversations. With real-time notifications, you can streamline your workflow, prioritize tasks, and focus on high-priority messages. This enables you to quickly address customer inquiries or issues, make timely decisions with up-to-date information, and reduce the time spent searching for updates or context.
With instant notifications, you can promptly address customer inquiries, resolve issues quickly, and provide timely support. This leads to increased customer satisfaction, loyalty, and trust. Faster response times also enable you to capitalize on opportunities, such as closing sales or addressing concerns before they escalate.
Chatway for WordPress lets you go above and beyond to meet your customer's needs by providing instant assistance, quick resolutions and excellent customer service via live chat.
With Chatway for WordPress, you can instantly start chatting with your website visitors, answer their questions, and assist them in real-time.
View insights about your website visitors including their device details, pages visited and chat history to better understand and cater to their needs.
A free plan is available, or upgrade to the Pro plan to access our robust live chat capabilities.
Connect your Facebook interactions to Chatway with our one-click integration. Streamline inquiries, provide answers and send prompt messages directly from your Chatway dashboard.
Share images, screenshots, and other media files to provide better context, and clarification of complex issues. Provide quicker resolutions and reduce frustrations.
Create a fully customizable live chat widget that matches your brand's colors, logo, and style. Maintain consistency, and reinforce brand identity on your website.
Assign agents to specific conversations and use private notes to foster team collaboration, strategize better and improve assistance based on past interactions, or known customer preferences.
Gain insights into your support team's workload and efficiency by tracking customer support requests, both resolved and open, as well as agent activity within a specific timeframe.
Offer premium support even on-the-move. Access Chatway on your mobile device using our native mobile apps for Android and iOS devices. Get it from the App Store or Play Store.
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