Ensure that you never miss an opportunity to engage with your customers by providing real-time support on the go with Chatway’s mobile apps
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Chatway's native mobile apps empower you to deliver real-time support directly from your iOS or Android devices. This allows your agents to stay connected and responsive at all times.
Gone are the days when your customer representative teams need to glue themselves to a monitor with a headphone jack stuck to it. Your agents can respond to customers while commuting, during breaks, or even while multitasking, reducing their constant burnout.
The mobile app’s seamless interface allows them to handle multiple chats simultaneously. This allows agents to be more proactive with customers and achieve their goals faster.
With push notifications and quick summaries on mobile, agents can analyze high priority conversations so nothing urgent ever gets missed. And just like a desktop, the mobile app provides real-time data and chat history making your agents’ smartphone a handy independent tool to manage all your customer queries in the most personalized way
Chatway's mobile apps offer real-time access to customer data and chat history, enabling your agents to provide personalized and informed support. Never miss a message with push notifications that ensure important questions or customer requests don't get lost in the shuffle.
With the freedom to work from anywhere, your agents are no longer tied to their desks. They can respond to chats and offer support anywhere, leaving behind the need to be in front of the desk, improving overall morale and reducing burnout.
Chatway’s mobile apps allow your agents to manage multiple chats simultaneously, just like on a desktop. This feature helps them be more efficient with their time, enabling them to assist more customers throughout the day.
Leverage visitor tracking features on mobile to see which pages customers are browsing, allowing your agents to offer proactive and personalized assistance. This can lead to happier customers and potentially increase sales or conversions.
Chatway for WordPress lets you go above and beyond to meet your customer's needs by providing instant assistance, quick resolutions and excellent customer service via live chat.
With Chatway for WordPress, you can instantly start chatting with your website visitors, answer their questions, and assist them in real-time.
View insights about your website visitors including their device details, pages visited and chat history to better understand and cater to their needs.
A free plan is available, or upgrade to the Pro plan to access our robust live chat capabilities.
Connect your Facebook interactions to Chatway with our one-click integration. Streamline inquiries, provide answers and send prompt messages directly from your Chatway dashboard.
Share images, screenshots, and other media files to provide better context, and clarification of complex issues. Provide quicker resolutions and reduce frustrations.
Create a fully customizable live chat widget that matches your brand's colors, logo, and style. Maintain consistency, and reinforce brand identity on your website.
Assign agents to specific conversations and use private notes to foster team collaboration, strategize better and improve assistance based on past interactions, or known customer preferences.
Gain insights into your support team's workload and efficiency by tracking customer support requests, both resolved and open, as well as agent activity within a specific timeframe.
Offer premium support even on-the-move. Access Chatway on your mobile device using our native mobile apps for Android and iOS devices. Get it from the App Store or Play Store.
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