Chatway
Frequently Asked Questions
Provide customers with instant answers to common questions by leveraging Chatway's easy-to-manage FAQ feature.
Provide customers with instant answers to common questions by leveraging Chatway's easy-to-manage FAQ feature.
Provide quick answers and boost team efficiency with built-in FAQs in your live chat.
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Chatway’s FAQ feature enhances customer service by addressing common questions instantly, improving response times, and ensuring a smoother support experience. FAQs are easily integrated into the live chat widget, providing customers with helpful information while they wait for an agent or when the chat service is offline. This feature ensures continuous support and helps businesses maintain customer satisfaction even during peak times or after hours.
The FAQ section offers both pre-defined questions to jump-start the setup and the flexibility to add or edit custom questions. Businesses can tailor their FAQs to align with customer needs, ensuring relevant answers are readily available. By proactively handling repetitive inquiries, FAQs reduce agent workload, freeing up agents to focus on more complex issues and improving overall team productivity.
With Chatway's FAQs, you can deliver personalized support and keep content up to date with product or service changes. This ensures customers always receive relevant information, leading to higher satisfaction levels.
By providing immediate answers, you can minimize customer frustration, reduce chat queues, and maintain consistent engagement across all customer interactions.
Displaying FAQs on the chat widget provides customers with instant answers, even when agents are unavailable. This reduces wait times, enhances user experience, and ensures uninterrupted support during peak hours.
By handling repetitive inquiries, Chatway’s FAQs free agents to focus on complex issues. Pre-defined or custom FAQs, accessible directly from the chat widget, streamline operations and ensure consistent responses.
Chatway’s customizable FAQs allow businesses to align content with their products. The easy-to-edit interface ensures FAQs stay relevant, improving engagement, reducing agent workload, and enhancing customer support at every interaction.
Chatway for WordPress lets you go above and beyond to meet your customer's needs by providing instant assistance, quick resolutions and excellent customer service via live chat.
With Chatway for WordPress, you can instantly start chatting with your website visitors, answer their questions, and assist them in real-time.
View insights about your website visitors including their device details, pages visited and chat history to better understand and cater to their needs.
A free plan is available, or upgrade to the Pro plan to access our robust live chat capabilities.
Connect your Facebook interactions to Chatway with our one-click integration. Streamline inquiries, provide answers and send prompt messages directly from your Chatway dashboard.
Share images, screenshots, and other media files to provide better context, and clarification of complex issues. Provide quicker resolutions and reduce frustrations.
Create a fully customizable live chat widget that matches your brand's colors, logo, and style. Maintain consistency, and reinforce brand identity on your website.
Assign agents to specific conversations and use private notes to foster team collaboration, strategize better and improve assistance based on past interactions, or known customer preferences.
Gain insights into your support team's workload and efficiency by tracking customer support requests, both resolved and open, as well as agent activity within a specific timeframe.
Offer premium support even on-the-move. Access Chatway on your mobile device using our native mobile apps for Android and iOS devices. Get it from the App Store or Play Store.
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With over a decade of experience building WordPress websites and plugins, we truly understand your needs.
We love WordPress and are committed to supporting the community with great plugins.
We know that a fast and performant website is essential. That's why we prioritize speed, clean code, and outstanding results in all of our plugins.
Our plugins are well-documented, with FAQs for each product on their dedicated pages. This means that you can get help quickly and easily.
We understand that your time is valuable, so we'll never keep you waiting for support. Our team is available to answer your questions and resolve your issues in minutes!
