Simplify your support process and never miss a message by centralizing your communication efforts with Chatway's powerful integration features.
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For any growing business, having a presence on multiple platforms is crucial, but it tends to get complicated with time. By consolidating messages from multiple platforms into a single, unified inbox, Chatway ensures that your support team can efficiently manage and respond to customer inquiries at a single space. This centralized approach eliminates the need to juggle between different tools, reducing the risk of missed messages and improving response times.
Whether a customer reaches out via email or through your Facebook page, their messages will appear in the same inbox, allowing your team to handle all interactions seamlessly. This not only simplifies your workflow but also provides a more organized and efficient way to keep track of customer communications
The email integration feature allows you to create a dedicated email address under the @chatwaymail.com domain, which is directly linked to your Chatway account. All messages sent to this email address are instantly accessible from the Chatway live chat dashboard, enabling your team to respond without needing to switch between different email platforms.
Chatway's integration capabilities also extend to other platforms like Shopify and WordPress. By centralizing communication across these various platforms, Chatway reduces response times and simplifies the management of customer inquiries, making it easier for your team to provide timely and effective support.
By integrating both email and Facebook Messenger into Chatway, you can manage all your conversations from these platforms within a single, unified inbox. This centralization simplifies communication management, allowing your support team to monitor and respond to messages more efficiently.
Chatway allows you to create a dedicated email address directly linked to your Chatway account. Once this email address is set up, all messages sent to it are accessible from the Chatway live chat dashboard. This integration means you don’t need to juggle multiple email platforms, as you can handle all email communications directly from your Chatway interface.
Chatway’s native mobile applications for iOS and Android devices extend the flexibility of your support operations. These apps allow you to respond to messages from your website, Facebook Messenger, Shopify, and email directly from your mobile device. Push and email notifications ensure that you stay updated on new messages and can provide timely responses, even when you’re away from your desk.
Chatway for WordPress lets you go above and beyond to meet your customer's needs by providing instant assistance, quick resolutions and excellent customer service via live chat.
With Chatway for WordPress, you can instantly start chatting with your website visitors, answer their questions, and assist them in real-time.
View insights about your website visitors including their device details, pages visited and chat history to better understand and cater to their needs.
A free plan is available, or upgrade to the Pro plan to access our robust live chat capabilities.
Connect your Facebook interactions to Chatway with our one-click integration. Streamline inquiries, provide answers and send prompt messages directly from your Chatway dashboard.
Share images, screenshots, and other media files to provide better context, and clarification of complex issues. Provide quicker resolutions and reduce frustrations.
Create a fully customizable live chat widget that matches your brand's colors, logo, and style. Maintain consistency, and reinforce brand identity on your website.
Assign agents to specific conversations and use private notes to foster team collaboration, strategize better and improve assistance based on past interactions, or known customer preferences.
Gain insights into your support team's workload and efficiency by tracking customer support requests, both resolved and open, as well as agent activity within a specific timeframe.
Offer premium support even on-the-move. Access Chatway on your mobile device using our native mobile apps for Android and iOS devices. Get it from the App Store or Play Store.
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