Chatway
Canned Responses
Build a comprehensive library of pre-written responses to frequently asked questions to reduce wait times and improve customer experience.
Build a comprehensive library of pre-written responses to frequently asked questions to reduce wait times and improve customer experience.
Easily answer common questions and address frequently repeated requests in a few seconds, following brand guidelines.
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Chatway offers canned responses that enables you to create a library of pre-written answers for frequently asked questions. This allows you to streamline communication, reduce wait times, and enhance overall customer experience for your brand.
By providing consistent and reliable information quickly, you can significantly improve the efficiency and effectiveness of your customer support. By allowing agents to quickly address frequent queries, canned responses allow them free time to focus on more important queries and upskilling themselves. Simply type a ‘hashtag (#)’ to view all the existing canned responses and select the right option for quick response or create a new canned response in minutes.
With an easy-to-use interface, canned responses have the ability to resolve queries in seconds, increasing customer experience. By implementing canned responses, you ensure that all your agents follow brand guidelines and protocols while communicating with customers.
Organize your responses in folders for easy management and seamlessly share knowledge among teams. This allows agents to organize their responses based on topics, resolutions, and more.
Canned responses ensure that agents deliver the same accurate information every time, eliminating confusion for customers who might receive conflicting details if information is relayed differently each time. This builds trust and credibility with the customers, ultimately improving their experience.
By providing pre-written, high-quality responses to common questions and issues, support agents can avoid wasting time typing out the same information repeatedly. This allows them to focus on more complex customer interactions, ultimately leading to a more efficient and productive support team.
With Chatway's canned messages feature, support agents can deliver the same accurate information every time for common inquiries. This reduces the risk of errors that might arise from relying on memory or phrasing things differently each time.
Chatway for WordPress lets you go above and beyond to meet your customer's needs by providing instant assistance, quick resolutions and excellent customer service via live chat.
With Chatway for WordPress, you can instantly start chatting with your website visitors, answer their questions, and assist them in real-time.
View insights about your website visitors including their device details, pages visited and chat history to better understand and cater to their needs.
A free plan is available, or upgrade to the Pro plan to access our robust live chat capabilities.
Connect your Facebook interactions to Chatway with our one-click integration. Streamline inquiries, provide answers and send prompt messages directly from your Chatway dashboard.
Share images, screenshots, and other media files to provide better context, and clarification of complex issues. Provide quicker resolutions and reduce frustrations.
Create a fully customizable live chat widget that matches your brand's colors, logo, and style. Maintain consistency, and reinforce brand identity on your website.
Assign agents to specific conversations and use private notes to foster team collaboration, strategize better and improve assistance based on past interactions, or known customer preferences.
Gain insights into your support team's workload and efficiency by tracking customer support requests, both resolved and open, as well as agent activity within a specific timeframe.
Offer premium support even on-the-move. Access Chatway on your mobile device using our native mobile apps for Android and iOS devices. Get it from the App Store or Play Store.
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With over a decade of experience building WordPress websites and plugins, we truly understand your needs.
We love WordPress and are committed to supporting the community with great plugins.
We know that a fast and performant website is essential. That's why we prioritize speed, clean code, and outstanding results in all of our plugins.
Our plugins are well-documented, with FAQs for each product on their dedicated pages. This means that you can get help quickly and easily.
We understand that your time is valuable, so we'll never keep you waiting for support. Our team is available to answer your questions and resolve your issues in minutes!
