You may have noticed that chat boxes are increasingly appearing on numerous websites. Their purpose is to make communication with visitors much easier.
Chats are here to “welcome” the people who have just arrived on your website. Implementing them encourages conversation, and all your visitors will need is just a few seconds to start communicating with you.
Nowadays, chats are a necessary part of any reliable and quality customer service.
Implementing them usually does not require a lot of effort or engagement of developers, which is a great thing when it comes to saving time.
Once you insert a particular chat plugin, people will interact much faster with you as a seller.
The biggest advantage is that chat plugins allow you to build close and strong relationships with potential customers.
WhatsHelp is one of the most popular communication tools on the market, but if you want to find another tool that suits your needs better, you will find the best WhatsHelp alternatives in the continuation of this article.
The pros & cons of WhatsHelp
WhatsHelp allows you to interact with website visitors via most popular messaging applications like Messenger and WhatsApp.
What are the pros?
WhatsHelp lets you choose and connect your messaging button with your most important messaging apps.
You can customize a button and pick a colour or position and insert a call-to-action.
In the Pro version, you can add a company logo and write a greeting message for your website visitors.
By using Google Analytics, you will be able to track clicks.
Your button can be displayed on desktop, mobile phone, or both.
What are the cons?
WhatsHelp is a very simple tool, but it has a lack of features.
There should be more customization options.
The chatbox is not overly compelling, which may not draw enough attention to your website visitors.
Inserting the logo and greeting message are only Pro features.
Features in the Pro version are available for only one website domain.
Pricing: The price is $29 per month.
If you still want to give your trust to one of the WhatsHelp alternatives, then one of the following may be a good match for you.
Chatway presents itself as an exceptional alternative to Whatshelp live chat, standing head and shoulders above the competition due to its robust array of features that effortlessly streamline the customer service experience when forging connections with clients. With its contemporary and user-friendly live chat interface, Chatway is instantly accessible and requires no steep learning curve.
Diving into customer interactions, support agents possess the power to elevate each engagement into a personalized encounter. As inquiries come pouring in, support agents promptly extend a helping hand with immediate responses that cater to specific needs, ensuring customers feel valued and understood.
Delving deeper, Chatway empowers support agents to allocate customer interactions seamlessly to the appropriate departments—be it sales, technical, or product-related—for specialized assistance. Additionally, the ability to share images and files further enhances service quality by providing visual context and facilitating efficient issue resolution.
What truly sets Chatway apart is its real-time access to customer profiles and purchase histories. This invaluable resource empowers support agents to craft responses finely tuned to individual preferences and past interactions, resulting in a tailored support journey that leaves a lasting positive impression.
Chatway’s feature set include:
- Real-time messaging, fostering swift and meaningful interactions.
- Customizable chat widgets that bestow a professional aesthetic, reinforcing brand identity.
- Chat transcripts, serving up comprehensive context and enhancing the support experience.
- Canned responses, ensuring uniform answers and expediting issue resolution.
- File and image sharing, enabling clearer communication and quicker solutions.
- Agent availability status, a transparency boon that sets precise response expectations.
In essence, Chatway emerges as a formidable player in the live chat realm, a seamless blend of functionality and user-friendliness that effortlessly elevates customer service to new heights.
- Free to use
- Excellent customer service
- Available on mobile and desktop
Pricing: Chatway is available for free. Try it here!
Chaty belongs to Premio plugins that are designed to create the best possible experience for your potential customers.
Other Premio plugins are:
- My Sticky Elements
- Subscribe Forms
- Social Share Buttons
- Stars Testimonials
- WP Sticky Sidebar
Chaty is a chat plugin that allows your website visitors to communicate with you via their favourite platforms.
Why I love Chaty?
This plugin supports numerous communication channels like WhatsApp, Facebook Messenger, Email, SMS, Snapchat, Skype, Viber, Vkontakte, Telegram, Waze, Phone (click to call), and more. You can continue the conversation with your leads even when they leave your website.
After selecting the most important applications, you can customize your chat widget.
You can choose the colour, position, add call-to-action, choose widget icon and size.
It also offers integration with Google Analytics that you can exclude if you like.
Ease of use: Chaty is very easy to use and install. Each Premio plugin has a FAQ list where you will find the answer to your every question.
To implement a plugin on a website, you have a quick guide that will lead you step by step in order to save you some time.
You need to download the plugin that will be located in the account you created, and then to upload that zip to your website.
Customer support: You can contact support for all your questions, and when you upgrade to one of the paid plans you will receive updates.
- Chat widget customization
- Google Analytics tracking
- 16 different channels
- Change the location of the widget
- Showing on the specific pages
- Page targeting
Pricing: There is a free version with limited edition features and also three packages with unlimited feature options. The Basic plan costs $25 per month, and it allows the implementation of a widget on one website. The Plus plan has a price of $59 per month and with this plan, you can add a widget on 5 websites. The Agency plan costs $99 per month and has the possibility of implementing Chaty widgets on 50 different websites.
Why is Chaty the best WhatsHelp alternative?
Chaty offers 16 different channels to choose from, and you can show all of them at once if you want.
Using the HEX code, you can customize the widget and the channels as well, if you want.
You can choose which channels will be displayed to your visitors if they access your website via a desktop, and which ones will be displayed if they use a phone.
You can see a preview of how it would look like on any device before you finish with customization.
There are three other chat buttons to choose from, or you can upload the one that you want.
It will not harm your page loading, because it has fast loading and clean code.
Customer support is always available for any type of question.
Also, Chaty has a striking enough look that will surely draw your visitors’ attention.
HelloBox is another WhatsHelp alternative on the market.
You can choose between Facebook Messenger, WhatsApp, Twitter DM, SMS, email form, voice, and many more.
Your leads can choose which channel of communication suits them best to contact you.
HellBox allows you to customize the widget according to your needs.
It also has the ability to make and set autoresponders which will make it easier for you to maintain contact with your visitors.
If your customers are from different language areas, HelloBox has multiple languages installed.
Like WhatsHelp and Chaty, this chat plugin also has integration with Google Analytics.
- Multiple channels
- Widget customization
- Google Analytics integration
- Multiple languages
- Automatic notifications
- Caller ID
- Contact history
- Queue Manager
Pricing: There are three different plans. The monthly plan costs $10, and yearly subscription costs $8 per month. They both offer a free trial. There is also an Agency plan where you can contact their customer support and find the right plan for you and your business.
Why is HelloBox a great WhatsHelp alternative?
HelloBox has the ability to recognize which device your visitors are coming from, and, according to that, it selects the WhatsApp application that is most appropriate:
- WhatsApp Web
- WhatsApp iOS
- WhatsApp Android
HelloBox uses the Postmark platform for email communication to make sure your emails are safely delivered to the right address.
It offers a Callback option, too.
The people using mobile phones can call you by just clicking the Click-to-Call button.
Callbell is a tool that you can use to communicate with leads through Facebook Messenger, WhatsApp, Instagram, or Telegram.
You can merge all messages from these channels into one single platform.
Callbell allows you to invite your team and collaborate for greater productivity.
No matter which communication channel your visitors come from, you have the possibility of responding to them in real-time.
When you create your widget, you can make it personalized by customizing it.
- Different channels
- Custom widget
- Team collaboration
- Widget statistics
- Chat inbox
Pricing: With a free plan, you can create your website widget for free. There is a paid package called Chat Management that costs $12 per user monthly and it offers widget statistics, chat inbox, mobile app, and you can choose if you want Callbell branding or not. For companies, there is a Custom package with dedicated support and the ability to create a package that will suit your particular needs.
Why is Callbell another great WhatsHelp alternative?
Callbell mobile app is available on both iOS and Android.
It is very easy to set up, and you will only need 3 minutes to implement it after you created your Callbell account.
You can customize your widget as you prefer.
Callbell has 24/7 customer support available.
It allows you to gather your team members in order to collaborate more effectively.
This plugin is a great solution for teams of all sizes.
To Sum Up!
If you have a business, you must have already recognized the potential of the chat option on your website.
As you can see, nowadays these plugins offer not only the possibility of reaching visitors but also many other benefits. Some of the main ones are:
- You can merge multiple channels of communication with just one widget.
- Communication continues unhindered even when your leads leave the website.
- You can design widgets and blend them with the visual identity of your business.
- Google Analytics allows you to track visitors’ behaviour.
We are all aware of the fact that even simple tools like chats are evolving and keeping pace with innovations and opportunities that can enhance your business.
You have to remember that people on websites are often flooded with text and visual content from all sides. So, you need a compelling chat widget that will attract and maintain their attention and encourage them to talk.
If you want to build strong customer relationships and improve your customer support, try out the Chaty Premio plugin.
Bring more leads and messages to your business and your conversion rate will start rising!