We’re excited to share a significant improvement in the integration between the Chaty plug-in for WordPress and the Chatway Live Chat. It’s designed to make connecting with your website visitors easier, faster, and more intuitive – all through one widget.

Whether you’re a small business or a larger enterprise, this improved integration streamlines the way you can engage with customers in real-time while offering greater flexibility and control set-up wise.

But first: what is Chaty and how it can be helpful?

With the Chaty plug-in for WordPress you can add various channels in a single widget so that you can communicate with your website visitors via their favourite channels like WhatsApp chat, Facebook Messenger, and more.

What is Chatway?

Chatway is a powerful tool you can use in your business to communicate with your customers via live chat. It can also be integrated with external channels such as Facebook Messenger and email so you receive all messages in a single inbox. P.S.: more integrations are on the way!

So what’s improved and why it matters?

1. Simplified setup

One of the key improvements to the Chaty < > Chatway integration is the simplified setup process which is easy to do even if you are not tech-savvy!

We’ve reduced the complexity, so now adding Chatway Live Chat to your Chaty widget is quicker and more straightforward than ever. This means you can get your live chat up and running as a channel in Chaty with minimal effort, leaving you more time to focus on customer engagement.

2. Seamless multi-channel engagement

While with Chaty you can already add 20+ channels to communicate with your customers through, with this improvement, integrating a live chat via Chatway is now even smoother, providing a unified experience. Visitors can reach out to you via their preferred channel, while you display all channels in one intuitive widget. The result? A more efficient and streamlined communication process for both you and your customers.

3. More customization options

The integration now offers greater customization capabilities. You can personalize the live chat icon’s design and placement to better align with your website’s look and feel. This level of control allows you to create a chat experience that’s truly reflective of your brand, ensuring a consistent and professional appearance for your visitors.

4. Real-time communication in one place

Today, the ability to provide instant support is crucial to improving customer satisfaction and conversion rates. By adding real-time chat to your Chaty widget, you can now interact with your customers directly on your website, instantly answering questions or resolving issues. This improvement ensures that your visitors get the answers they need without delays, helping you close more deals and provide a superior customer experience.

5. No technical hassle

We’ve worked to make the process as user-friendly as possible. The improved integration minimizes the technical steps involved, so you don’t need to be a developer to get it working. Thanks to the improved integration, much of the heavy work is already done for you, allowing for a quick setup and seamless performance without the need for manual code edits.

The takeaway

This improvement to the Chaty < > Chatway integration is all about making both your set up experience and customer communication smoother, faster, and more customizable. Whether you’re looking to enhance real-time support, better serve your customers, or simplify your website’s communication tools all in one widget, this enhanced integration helps you do just that – without any technical hassle.

Ready to upgrade your communication strategy? Try the improved Chaty < > Chatway integration today and take your WordPress site’s customer engagement to the next level!