As businesses turn more and more towards online platforms in search of more lucrative hunting grounds for customers, website live chat apps, such as Chatway and Shopify Inbox, have become very important.
If you are a modern-day business hoping to leave a lasting impression on potential customers, you can never underestimate the power of any tool that allows you to better understand what your web visitors need.
However, the problem comes when trying to choose the best customer support tool for your business out of the many options available online. Chatway and Shopify Inbox are two examples of live chat apps that you may struggle to separate when it comes to the value they add to your enterprise.
This article will look closely at the important features that each of these tools can provide for you. By the time you finish reading, you will have a better understanding of what each option has to offer when it comes to customer support, user interface, pricing, integration options, and security. Read on to find out more.
Overview of Chatway
Chatway is one of the most well-known website live chat tools available online. It has a wide range of features that make it comparable to some of the best apps you can use to boost the performance of your business. See how Chatway compares to other live chat apps.
With this live chat tool, you can enjoy specialized features, such as multichannel and multilingual support. These will open new doors for your business and allow you access to a previously out-of-reach pool of customers.
This live chat app boasts an innovative widget that is designed to catch the eye of all your web visitors and provide access to whatever they need without being too intrusive on their web browsing. You can also customize various aspects of the app so that you maximize every opportunity to showcase your brand.
There are also a lot of background features that are designed with your team and your business in mind, such as better team collaboration and a wide expanse of reporting and analytics tools. These allow you to better integrate the app with your business while giving you vital data when it comes to website visits and sales conversions.
It also seems that many users around the world have been very impressed by what Chatway has to offer. On Capterra, Chatway has a very impressive 4.9-star rating. One of the things that the majority of users love about this app is its ease of use. The level of customer service provided by the Chatway team is also another huge positive for the app, according to its many happy customers.
Overview of Shopify Inbox
If you are wondering what it would take to rival an impressive website live chat such as Chatway, take a look at Shopify Inbox. This customer support tool is evidence that a well-designed live chat app can make a huge difference in how you do business and provide essential services to customers.
One of the key features that make Shopify Inbox stand out from the crowd is how it provides you with a centralized inbox where you can handle all of your customer-related queries in one place. This saves you a lot of time, allows for better collaboration between team members, and helps you reduce the waiting time between a customer’s query and a helpful response.
Other supportive tools, such as automated messaging and message classification are designed to provide further support to your team as they deal with a huge number of queries at the same time. Your customers will never know the feeling of having to wait ages for an answer to a simple query when Shopify Inbox is on the watch.
While dealing with queries, this customer support tool helps you make the best of this interaction by providing a platform where you can showcase various product discounts and special promotions. This gives you a golden opportunity to solve a customer’s query and make a sale at the same time.
G2 gives Shopify Inbox a 4.6-star rating. This puts it on par with some of the most well-known apps in the industry. The ease of communication between support teams and customers is one of the major advantages highlighted by the many users who have put their trust in Shopify Inbox.
Comparison of Key Features
If you are wondering which of these two website live chat tools between Chatway and Shopify Inbox is best for your business, take a look at the following major talking points regarding the features of each app:
- User Interface and Customization Options
Using either of these platforms is very easy, but it seems that Chatway is the better option in most cases. Small businesses and large corporations alike can enjoy a seamless transition when adopting this app.
The customization options are also a lot more impressive with Chatway than with Shopify Inbox. That means, when using the latter, you can take branding and personalization of your website to the next level.
- Integration Capabilities With Other Platforms
Each of these website live chat tools was designed with impressive integration capabilities. This is one of the areas where either of these apps would be a good choice for any business looking to extend its influence on various social media platforms.
If you want to nit-pick any weaknesses, the fact that Chatway does not have AI capabilities might be something to look at. However, this does not affect how the platform integrates with any of the popular social media pages and other apps.
- Pricing Structure and Affordability
Both Chatway and Shopify are free-to-use website live chat apps. This makes them accessible to a wider pool of users, including small businesses that do not have huge budgets to rely on.
However, Chatway seems to offer a lot more features for its paid plans than Shopify. Just $9 per month is all you need to get full access to the Chatway platform. When looked at this way, Chatway might prove to be the more affordable option.
- Customer Support Options
The customer support offered by Chatway is impeccable. Although the Shopify Inbox team does a good job as well, they fall short of the level of attentiveness offered to Chatway users. No matter what problem you may face when using the platform, you can always count on the Chatway team’s support any time of the day or night.
- Security and Data Privacy Considerations
Finally, you need to look at how each of these apps handles your data and protects your website from any unauthorized access. In this age of cybercrime and digital hacking, you can never be too careful when safeguarding your business and the information of your customers.
That said, both Shopify Inbox and Chatway have good security features that are capable of withstanding cyber-attacks. These apps also promise to safeguard all the data that customers share with them, including any financial access that is granted when making online sales. Both apps adhere to industry standards and regulations, meaning customers can rest assured their information is in good hands.
Final Verdict
Choosing the best website live chat app for your business requires looking at the features of all the tools you are considering and the needs of your business in terms of customer support. However, for most businesses, Chatway seems to be the preferred app to provide all the essential features required to leave an impression on customers.
While the two may be comparable in many aspects, Chatway just edges it when it comes to customer support, user interface, integrations, and security. Even when using its paid options, Chatway still wins the battle as the option with better value for money.
If you are an online business looking to blow your competition out of the water, Chatway can be the key to reaching your goals in 2024. Visit the website and sign up today.
